Technical Support Engineer

Job description

You provide technical support and diagnostics for uninterruptible power supply and power conditioning systems, working closely with customers and internal teams. ## Tasks - Provide hardware support for UPS and power conditioning products via ticketing system, phone, or email - Support partners and subsidiaries through a 24/7 diagnostic centre rotation - Perform complex system analysis and document findings for stakeholders - Travel occasionally to support complex installations such as large data centers - Audit service operations and develop competencies of local teams - Provide technical training on UPS and power conditioning products - Interact with quality and R&D departments to address product issues ## Profile - Bachelor's degree, diploma, or higher qualification in electrical or electronic engineering - 2–5 years of hands-on experience in commissioning and after-sales technical support beneficial - Experience troubleshooting mission-critical applications such as data centers is a plus - English communication proficiency at B2 level or higher required - Knowledge of Italian or Spanish considered a strong asset - Ability to write clear technical documents, reports, and field support procedures - Good working knowledge of MS Office ## Offer - Hybrid work model - Up to 15% travel commitment - 3–6 months interim, then a permanent position ## Company Power distribution solutions Apply online via Try&Hire with your profile — https://tryandhire.io/ch-en/jobs/e/technical-support-engineer-tah-93h9z/