Market Support & Training Specialist
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Job description
Join AutoChem in our Laboratory Division, supporting leading companies. Enjoy a collaborative environment with great growth opportunities. Tasks Provide worldwide technical support for RXE/CSS product portfolio. Investigate and resolve technical issues through remote support and testing. Develop and deliver training for Field Service Engineers and support teams. Skills Experience in technical support and product training is essential. Strong problem-solving and communication skills are required. Familiarity with software deployment and cloud-based solutions is a plus. About the job Our strategic business unit AutoChem within the Laboratory Division supports leading pharmaceutical, chemical, and CDMO/CRMO companies in process development and scale-up. With our technologies for synthesis, sampling and reaction analysis, together with our established iC Suite Software, we enable informed decision-making in research and production. For our site in Nänikon-Greifensee, we are currently looking for a motivated Market Support & Training Specialist 100% (all genders). In this role, you will be responsible for: Providing worldwide technical support for the RXE/CSS product portfolio, including hardware, software, accessories, consumables, and services.Investigating and resolving technical issues through remote support, laboratory testing, and collaboration with global stakeholders.Supporting software deployment, configuration, licensing, connectivity, and cloud-based solutions, including iC Software.Supporting timely resolution of case escalations, quality issues, and returns.Developing troubleshooting resources, knowledge databases, and digital access tools. Developing and delivering technical training for Field Service Engineers and support teams, including training materials for global product launches.Testing and ensuring equipment readiness ahead of technical trainings and demonstrations.Supporting New Product Development and Introduction (NPDI) projects to ensure service readiness at launch.Collaborating with R&D, Software, Service, Digital Business Solutions, and Product Management to improve products, processes, and customer experience.Translating field experience and customer feedback into product, software, and service improvements.
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