Kundenlenker*in

Job description

Join BVB as a Kundenlenker*in in Basel, where you help others! Enjoy a flexible job environment with good pay. Tasks Engage with passengers and assist with inquiries about routes. Communicate changes effectively and ensure passenger safety. Support during events and conduct passenger surveys. Skills C1 level German and knowledge of the BVB network are advantageous. Strong communication and conflict resolution skills are essential. Team-oriented with a self-reflective and independent work style. This job ad was AI-translated from German. See original About the job Sabrina, Head of Customer Services, is looking for committed customer guides who enjoy interacting with people and take pleasure in helping others. Helping people. Moving Basel. Earning a little on the side. Sounds good? Whether during your studies, alongside your current job, or as a new role in a later phase of life: As a customer guide at BVB, you are an important contact person for our passengers. You support them directly on site, provide orientation, and ensure they reach their destination comfortably. Look forward to a meaningful and varied role paid by the hour, allowing you to earn a little extra. What to expect Active customer support and advice on questions about the BVB network and timetable Informing passengers about changes in operations Security and dispatch duties at major events Support in conducting passenger surveys Ensuring efficient and friendly customer communication What you bring German language skills at C1 level in speaking and writing, additional foreign languages are an advantage Good knowledge of BVB operations and network is an advantage Willingness to work under various weather conditions and at different times Convincing communication skills and a high level of conflict resolution abilities Team orientation, strong self-reflection, and independent working style Luca will guide you through the application process and support you with any questions about the position or BVB as an employer. Luca Allegra Recruiting & Employer Branding Partner Green is good. What connects Basel is us. The Basler Verkehrs-Betriebe safely and sustainably move over 320,000 people daily through Basel and the tri-border region. As the only municipal transport company in the world, we connect three countries with our tram lines. Around 1,400 employees work fairly, committedly, entrepreneurially, and reliably in over 200 roles for the mobility of tomorrow. Step in with yy, because green is good.