IT Service Manager

Job description

Join our international consulting and IT services company, Itecor. Here, you are at the center of everything we do, with a commitment to your professional growth. Tasks Actively participate in defining and implementing ITIL operational processes. Create and maintain the service catalog while ensuring compliance. Coordinate IT support teams aligning their activities with standards. Skills Higher education in IT or equivalent; ITIL certification required. Strong analytical and problem-solving skills essential. Excellent communication and organizational skills needed. This job ad was AI-translated from French. See original About the job Join our international IT consulting and services company. At Itecor, you are at the heart of everything we do. Our communities of practice enable our consultants to excel in their fields, thus ensuring unparalleled value to our prestigious clients. We are committed to helping you grow in your professional and interpersonal skills. We cultivate an ethical and socially responsible approach to business and people. We value creative thinking, authenticity, and quality. Ready to join our community? Join the Itecor adventure and become our new colleague. Your missions 🛠 Actively participate in the definition, continuous improvement, and implementation of operational processes based on ITIL best practices, with a particular focus on change management Create, implement, and maintain the service catalogue Agree and implement the management structure at the service/operations level in terms of organisation, policy, methods, and standards Design and implement service continuity management processes Supervise and coordinate IT support teams while ensuring their activities align with the given standards, processes, and guidelines Verify agreed SLAs and OLAs regarding the availability and performance of services, systems, networks, and applications Assume the role of Change Management referent by leading the change management process and coordinating the Change Advisory Board (CAB) Prepare and support the transfer of resources and activities to the support team, respecting the governance framework of digitalisation and information systems Ensure the monitoring and analysis of requests, incidents, and tickets recorded in the ITSM tool, guaranteeing their handling according to defined processes Ensure the application of ITSM processes and promote operational best practices among teams Conduct availability and performance assessments as well as trend analysis Your profile 👀 Higher education in computer science or equivalent. ITIL certification mandatory. Proven experience in a Service Manager, IT Service Delivery Manager role, or a similar position within structured IT environments. Significant experience using a ticketing tool, ideally Jira. Demonstrated experience in operational management of teams and coordination of multiple stakeholders. Ability to define, implement, and enforce IT service management processes. Excellent analytical, communication, and problem-solving skills. Strong professional rigour, organisational skills, and recognised leadership. Fluent French. Itecor, trusted advisor for your digital transformation Itecor is an international consulting and bespoke digital technology services company headquartered in Switzerland. As a trusted advisor, we bring our clients’ visions to life through digital transformation. We have around 240 employees across 8 offices (Vevey, Geneva, Zurich, Paris, Barcelona, Skopje, Mexico, Durango). We specialise in governance, digital solution implementation, and quality assurance. Being close to our clients, providing high value-added services, embodying applied innovation, and enabling our employees to give their best: this has driven us for over 30 years. We address challenges across various sectors, from finance to industry and public services. Our approach combines excellence, corporate responsibility, and lasting relationships; it is based on solid corporate expertise. To learn more about Itecor in video: what makes itecor unique - YouTube Join a community that values knowledge, shows boldness, and will inspire you. Let’s create together a better and more meaningful digital world.