Customer Service Agent (m/w/d) 80-100%

Job description

Join our team to create an excellent customer experience! Enjoy a collaborative work environment with various benefits. Tasks Be the first point of contact for players via chat, email, and phone. Answer inquiries about games, platform functions, and payments. Ensure high customer satisfaction through friendly communication. Skills Completed training; customer service experience is a plus. Strong customer and service orientation is essential. Excellent communication skills in German, French, and English. Your area of responsibility create an excellent customer experience – our customers are close to our hearts first point of contact for all concerns of our players via chat, e-mail, and telephone answer questions about games or functions of our platform, deposits and withdrawals, bonuses, or the social concept ensure smooth and efficient business operations as a team player with friendly communication and flexibility close cooperation with internal and external departments communication in German, French, and English ensure very high customer satisfaction What you bring a completed education (career changers also welcome) experience in customer service is an advantage a high level of customer and service orientation fast and uncomplicated communication via live chat, e-mail, and telephone team player spirit and good manners networked thinking and openness to new situations technical flair to easily operate different web-based tools and web browsers in parallel excellent oral and written German skills, very good French skills, English and Italian as well as other languages are an advantage high reliability and willingness to work evening and weekend shifts impeccable reputation (criminal and debt register extracts will be requested before contract conclusion) minimum age 18 years What we offer varied activity in an extraordinary environment future-oriented corporate culture and modern infrastructure market-based remuneration, staff restaurant, and other fringe benefits collegial and multicultural team employee social club with regular events participation in health-promoting activities and other recognitions job-specific training opportunities