Collaborateur Service après-vente (f/m/div.) REF298012H

Job description

At Bosch, we shape the future with innovative technologies. Join us for a collaborative, growth-focused work environment. Tasks Organize and coordinate daily schedules for technicians effectively. Input and update customer data and installations in SAP accurately. Handle customer inquiries via phone, email, and other channels. Skills Basic commercial training and several years in a similar role. Fluent in French; knowledge of German is a plus. Reliable, organized, and self-motivated with strong responsibility. This job ad was AI-translated from French. See original About the job Company Description At Bosch, everything revolves around you, our company and our environment. At Bosch, we shape the future with high-quality technologies and services that inspire enthusiasm and improve people’s lives. Our promise to you is clear: we grow together, enjoy our work and inspire each other. Bosch Thermotechnik AG is one of the world’s leading suppliers of highly energy-efficient products for thermal comfort and hot water production. As a system expert, Bosch Thermotechnik offers solutions in heating, air conditioning, hot water and photovoltaics, as well as the corresponding services. In Switzerland, we market our own brands Bosch and Buderus. For our Crissier site, we are looking for a reliable, organised and responsible person as an After-Sales Service Employee (m/f/div.). Job Description You organise and coordinate the daily schedule of the technicians. You enter and update customer data and installations in SAP. You enter and process after-sales service reports in MODI. You receive telephone calls and respond to our customers’ enquiries. You handle customer requests by phone, e-mail or other communication channels. You actively participate in the continuous improvement of our processes. You provide general administrative support to the after-sales service manager. You prepare and support activities related to after-sales service invoicing. You actively advise our customers and offer them our service packages, including our maintenance contracts. You prepare and send maintenance contracts and ensure follow-up on acceptances, modifications and cancellations. Qualifications Training: Basic commercial training Personality and working method: reliable, conscientious, responsible, structured and autonomous Experience: Several years of professional experience in a similar role Languages: Native French; other language skills, especially German, are an advantage Additional Information A responsible and varied position awaits you within a modern company that places great importance on quality, commitment and mutual respect. If you enjoy taking on new challenges and wish to develop your professional knowledge, we look forward to receiving your application! What we offer Attractive social benefits Contribution to meal costs in the form of a Lunch-Check Free parking spaces A collegial, open and appreciative working environment Opportunities for further training The chance to make a difference and actively participate in the company’s development You can find more benefits here: our benefits Contact – Specialist Department Martina Mottier, After-Sales Service Administrative Manager F-CH E-Mail mmottier@buderus.ch