CDI - Department Manager Lugano

Job description

--- base: meta-keywords: meta-viewport: width=device-width, initial-scale=1.0 title: CDI - Department Manager Lugano (F/H) --- CDI \- Department Manager Lugano (F/H) ====================================== As Department Manager, your mission is to actively participate in the development of the business, respecting the sense of tradition, quality and service that Hermès aims to promote. **People management and development** * Plan daily activities, setting objectives and assigning tasks to the team; * Observe the team on the floor and provide ongoing feedback and coaching, supporting their personal development; * Participate in recruitment activities in partnership with the leading team and in line with the HR strategy; * Provide induction for new arrivals and ensure their full integration within the team; * Define personal development objectives for team members, set expectations and targets, coaching them on improvement areas; * Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition; * Propose people development plans to store management and HR; * Identify training needs and share them with the store management and the training manager. **and Customer experience** * Drive the achievement of sales goals through their team members, with a specific responsibility on their departments; * Develop business strategy and action plan to enhance the growth of their departments; * client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities; * Support the store team in difficult and complex sales and in managing complaints; * Plan morning briefings, ensuring involvement of all team members and support them in their preparation; * Coach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines. * Contribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators; * Develop an action plan to meet targets based on performance indicators analysis; * Supporting the buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc. **Operations and Visual Merchandising** * Support store management in organizing, ensuring proper floor coverage and supervision; * Collaborate with operations team and store management to improve end to end processes in store; * Encourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in\-store experience. **Profil** * At least 5 years of relevant experience in high\-end fashion, luxury industry or in similar capacity * Perfect mastering of Italian, very good level English. French or a third language will be considered as an advantage; * Professional background: strong career in management, preferably with international and luxury fashion retail experience; * Proficient with Excel / IT tools; * Exemplarity: application of procedures, attitude, presentation, etc.; * Driving and charismatic presence on the sales floor and with various interfaces; * Capacity of resilience and well organized * Excellent leadership attitude and ability to lead and motivate a team; * Professionalism, enthusiasm and humility **Hermès engages positive and passionate people who own the following requirements:** * Excellent interpersonal and communication skills, with a customer service orientation; * Team player mentality to build meaningful relationships and ability to work autonomously; * Availability, flexibility and dynamism to function in a high\-pace environment; * Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. **As a responsible employer, we are committed to ethics, diversity and inclusion. Join the Hermès human adventure!** ![Hermès (Suisse) SA]() * Hermès (Suisse) SA Rue \-Céard 1 1204 Genève * jid56ab3dcjm jit1042jm jiy26jm