Assistante Gouvernante Générale (F/H/X) CDI

Job description

Join Fairmont Hotels & Resorts, a global leader in luxury hospitality. Experience an exciting work environment with unique benefits. Tasks Deliver exceptional, friendly guest service at all times. Oversee housekeeping operations, ensuring high standards are met. Assist in training staff and managing daily workloads effectively. Skills Minimum 3 years in a supervisory role in Housekeeping at a 4 or 5-star hotel. Fluency in French and English, with a third language preferred. Strong communication and organizational skills essential. This job ad was AI-translated from French. See original About the job Company Description Company Description Fairmont Hotels and Resorts Join a dynamic team and be part of a network of 90 spectacular properties, with 34 more in preparation, across 30 countries worldwide, stretching from the beaches of Hawaii to the preserved national parks of Canada, through the heart of London and the deserts of the United Arab Emirates. Hotel Overview: Fairmont Le Montreux Palace: Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished establishment, a member of the Accor group, the Fairmont brand, and affiliated with Swiss Deluxe Hotels. Boasting an incomparable worldwide reputation characterised by 236 luxurious rooms and suites and an exceptionally refined gastronomic experience, the Fairmont Le Montreux Palace is truly an enchanting place. Its six restaurants and bars offer a wide choice of delights sure to satisfy the most demanding palates. The Montreux Jazz Café is the must-visit spot to feel the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, the Lemantine by Alan Geaam, the cuisine of the Franco-Lebanese starred chef who signs the menu of our new pop-up restaurant for the summer season, and the Funky Claude’s Bar is the undisputed place to land until late at night to enjoy an incredible line-up of traditional and exclusive cocktails to the beat of the best live scene in town. Fairmont Le Montreux Palace also specialises in hosting congresses, meetings and seminars. The Fairmont Spa is a 2000 m² wellness area dedicated to fitness, relaxation and beauty. Job Description Summary of Responsibilities: Reporting to the General Housekeeper, the essential responsibilities and functions of the position include, but are not limited to: Consistently provide professional, friendly and pleasant service Be responsible for the smooth running of the Housekeeping department, compliance with chain standards and ongoing training of the team Assist the General Housekeeper with workload distribution and follow-up Replace the General Housekeeper in their absence Prepare, organise and coordinate the daily activity through Opera Inspect floors, offices, storage rooms and equipment Control and supervise arrivals, VIP turndown service in coordination with floor housekeepers Monitor the maintenance of welcome product stocks and cleaning supplies Organise practical and technical training for new employees/trainees Develop a positive team spirit within the Housekeeping services Communicate necessary information to superiors for the smooth running of the department Organise and implement floor cleaning programmes Establish staff schedules for the Floors service in the absence of the manager Learn and apply LQA technical and emotional standards Ensure customer satisfaction by noting their needs and recording them in our Profile Plus system Control productivity of fixed/extra floor staff Ensure the efficiency of the lost and found procedure and returns in Opera Supervise and control billing of the "dry cleaning" service for guests, management and staff in the absence of the manager Recruit department employees using the TAS (Talent Acquisition System) Train department employees according to TTT (Train The Trainer) Conduct performance evaluations following probation and annually Develop the CES action plan (Employee Survey) following results and ensure follow-up Lead by example and apply LQA technical and emotional standards Commit to the quality of service, discretion and absolute honesty Maintain a professional attitude, be smiling and remain calm at all times Respect ergonomic work standards in health & safety rules, hygiene and sanitary prescriptions Respect department and company policies, procedures and service standards Any other tasks as assigned Qualifications Qualifications: 3 years experience in a supervisory role in Housekeeping in a 4* or 5* hotel Fluency in French and English Knowledge of a third language is an asset A university degree in a related discipline is an asset Knowledge of Opera PMS is an asset Excellent knowledge of Microsoft Windows applications Excellent communication and organisational skills Interpersonal and problem-solving skills Particularly responsible and reliable Ability to work in a team Ability to focus on customer needs while remaining calm and courteous at all times Physical requirements of the position: Physical requirements of the position include, but are not limited to: Constant: standing and walking throughout the work period Occasional: lifting and carrying loads Constant: kneeling, pushing, pulling, lifting Constant: climbing up or down stairs and ramps Additional Information VISA REQUIREMENTS To work in Switzerland, the candidate must hold a Swiss work permit or be from an EU-17 or EU-8 European country. Please note that only applications submitted through our recruitment site https://careers.accor.com/fr/fr will be considered. BENEFITS Accommodation possibility subject to availability 1 meal per working day (benefit in kind) Discounts in various local businesses Preferential rates within the Accor Group, at our points of sale and in the Swiss Deluxe Hotels portfolio Join us and discover all our other benefits… Additional Information Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Belonging: We celebrate our differences. We support each other and are always united. Integrity: We build trust through mutual respect and authenticity. Autonomy: We have the power to take initiative and anticipate moments that create unforgettable experiences. Excellence: We build authentic connections and cherish every opportunity to make those around us feel special. Diversity and Inclusion Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team. Employee Benefits: Join our team and enjoy a range of exclusive benefits for colleagues, including free upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring your hard work is rewarded with exceptional benefits.