2nd Level IT Supporter
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Job description
# 2nd Level IT Supporter # (m/f/d) Freelance/temporary employment for a project Zurich Start date: asap Reference number: 896777/1 ### Responsibilities ### * Identify, evaluate and prioritize user problems and complaints; create and assign problem tickets using ticketing system (Service-Now) * Analyze customer problems and formulate plans of resolution, utilize all technical resources to solve user problems * Perform routine software and/or hardware installations, updates, and upgrades following established documented policies and procedures * Test and pilot new IT technology * Use knowledgebase, technical library, and on-line references to research, identify, and apply solutions to systems problems * Basic project management for IT topic * Process PC requests on the IT Service-Catalogue * Interface with Third Level Support team and vendors when the problem requires escalation * Find improvements in current first level support processes * Perform root cause analysis to minimize problems in the future ### Profile ### * Bachelor-s Degree in Information Technology, Information Systems, Computer Science, or related field preferred or successfully completed training in the field * Solid experience preferred * Solid IT infrastructure knowledge and strong IT affinity * Strong verbal communication skills and interpersonal skills required for providing support over the phone or in person * Hardware support for client computers (Software/hardware) of popular brands such as HP and Lenovo * Essential understanding and experience with client hardware deployment, operating system loads, drivers and software installation * Proficiency and experience with IT project management, solution management and vendor management * Fluency in english is required, german advantageous * Experience in troubleshooting Microsoft Operating System Environment, Microsoft Outlook, and Office 365 (Teams, SharePoint, and OneDrive) ### Benefits ### * Long term planned engagement * Fascinating, innovative environment in an international atmosphere * Hays helps you gain a foothold in innovative companies * Willingness to work on-site
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