Senior Business Engineer - Digitale Eröffnungsprozesse (m/w/d)

Stellenbeschreibung

Join the Zürich Cantonal Bank's Client Channels team, enhancing customer experiences. This role offers a collaborative environment and great benefits. Tasks Develop digital onboarding and product opening processes strategically. Analyze existing workflows, identifying and improving potential areas. Collaborate with stakeholders to ensure regulatory compliance and user satisfaction. Skills Degree in Business Informatics or related field with 6+ years of experience. Strong communication skills in German and user-centered design expertise. Experience in digital channels and ability to translate strategies into action. This job ad was AI-translated from German. See original About the job 80% - 100% | IT / Business Engineering, Product and Channel Management | Zurich | Experienced Professionals The Client Channels division shapes the digital and physical channels of Zürcher Kantonalbank, ensuring an efficient and trustworthy customer experience. In this role, you take on a central function in the further development of our digital onboarding and product opening processes. Together with an interdisciplinary team of experts, you develop future-proof solutions and drive the strategic conception and design of these processes forward. Thanks to your proven experience, you combine regulatory requirements and user-friendliness in an optimal way to create future-proof and trustworthy customer experiences. Your tasks Strategic conception of digital onboarding and product opening processes with a focus on user-friendliness, efficiency, and future viability Analysing existing workflows, identifying improvement potentials, and developing clear, future-oriented process models Translating process vision into clear target images and structured artefacts (e.g. E2E process documentation, BPMN diagrams) as a basis for later feature development and implementation Collaborating with UX experts, developing compelling storylines, and participating in user tests Proactively coordinating and collaborating with internal and external stakeholders, such as product management, sales, IT, legal & compliance Ensuring compliance with legal, regulatory, and security-related requirements in process design Your profile University degree (Uni/FH) in business informatics, computer science, business administration, or a comparable field At least 6 years of professional experience in the environment of digital channels or digital banking, with a significant part focused on digital client lifecycle and onboarding processes Several years of experience as a business analyst/engineer in a comparable environment as well as the ability to translate strategic goals into concrete measures and innovative solutions are essential Profound technical understanding of modern IT architectures as well as the ability to communicate on equal terms with architecture managers and developers and actively shape the interaction of key components Good understanding of user-centred design Strong ability to collaborate effectively with various stakeholders (e.g. product management, sales, IT, legal & compliance) and to communicate complex matters clearly Open-minded, empathetic personality with team player qualities, high independence, strong self-motivation, and a solution-oriented working style Strong communication skills in the German language Our offer Open culture of collaboration where mutual support and exchange are a matter of course We support you in balancing work and private life – whether through part-time, hybrid working, unpaid leave, or flexible working hours Your career matters to us as an employer, and therefore we promote and accompany you on your path and support you with many offers Our modern office in the vibrant District 5 in Zurich offers you the ideal environment to work creatively and productively We offer you a fair and transparent remuneration based on clearly defined salary bands Comprehensive overall package, which besides an attractive base salary and variable remuneration offers many benefits and discounts – from A for pension provision to Z for ZVV bonus pass Nimisha Kasamkattil is happy to assist you. Phone: 044 292 30 69