Collection specialist - Swiss-German speaker

Stellenbeschreibung

We are looking for our client a Collection specialist - Swiss-German speaker immediately available for an initial 3-month contract. Our client is a significant company based in Geneva. Description The Collection specialist - Swiss-German speaker will have the following responsibilities: Call all customers who have not made any payments for several months Correct any errors in contact information in the database and confirm with the customer that they will resolve the delinquency. Resend unpaid invoices so the customer can pay them In the most critical cases, work with management to evaluate options for gradual debt repayment versus terminating the contract and initiating legal action Maintain an Excel spreadsheet listing completed and ongoing actions Provide feedback with recommendations on the best way to handle "long-standing" delinquent accounts in the future, particularly by developing a communication script for client interactions (initial contact and follow-up exchanges, best calling strategy to reach clients) in preparation for the upcoming outsourcing of this activity to a collection agency Profile The Collection specialist - Swiss-German speaker should bring the following background and experience: Customer friendly, Good commercial sense, easy to interact by phone with customers in Swiss-German Experience dealing with subscriptions or retail customers Agile and quick learner General knowledge of credit collection, bookkeeping requirements, and usage of excel. Job Offer International company.