Mitarbeiter Kundensupport (m/w/d)

Stellenbeschreibung

KEMARO was founded in 2016 in Switzerland and develops autonomous cleaning robots, cloud software, and artificial intelligence for industrial use. In 2018, the company launched the K900, the world’s first autonomous dry cleaning robot for industrial and logistics areas. Today, KEMARO employs nearly 60 people at its headquarters in Eschlikon TG and continues to grow internationally. Our solutions help companies in logistics, production, and industry keep their operational areas clean, safe, and efficient. Together, we shape the future of industrial cleaning by combining innovative robotics with digital services and practical solutions for demanding applications. To strengthen our customer success team, we are looking for a customer-oriented and solution-driven individual as a Customer Support Employee (m/f/d) starting 1 September 2026. Your Tasks You are the first point of contact for customer enquiries via phone, email, and ticket system You diagnose and resolve common hardware and software issues and guide customers step-by-step through troubleshooting You identify more complex technical concerns and forward them to 2nd-level support or development You collect customer feedback and maintain as well as develop our internal support documentation and FAQs You create quotes in the ERP system and organise spare parts shipping if necessary You coordinate on-site deployments and always communicate clearly, kindly, and professionally with our customers Your Profile Experience in customer support, helpdesk, or technical support Experience with robotics, IT, or SaaS is an advantage Strong problem-solving skills and a methodical approach to troubleshooting Excellent written and verbal communication skills as well as fluent German and English skills, both spoken and written A patient, empathetic, and customer-oriented mindset Knowledge of ticket systems, ideally HubSpot Help Desk, and ERP systems is an advantage We Offer A varied role in an innovative Swiss robotics company The opportunity to actively shape the future of autonomous industrial cleaning A great deal of personal responsibility and creative freedom Individual training and development opportunities An open corporate culture with flat hierarchies and short decision-making paths Home office option of up to 50% after the probation period A motivated, international team Regular employee events Have we piqued your interest? Are you ready to make the world cleaner and more digital? Then we look forward to receiving your complete and meaningful application via our homepage addressed to Jasmin Meier. Please note that we prefer direct applications and only consider applications submitted through our website. Contact Jasmin Meier HR Assistant Phone:+41 71 747 91 07