Customer Success & Sales Manager (m/w/d) 80-100%

Stellenbeschreibung

Join a dynamic team in a unique environment offering a range of experiences. Enjoy flexible hours and various benefits! Tasks Serve as the main contact for all customer inquiries, B2B and B2C. Manage professional email correspondence and call services efficiently. Oversee the administration and coordination of group events and packages. Skills Commercial education or business degree, ideally with customer success training. Strong organizational skills and resilience in multitasking inquiries. Proficient in CRM systems, booking tools, and MS Office. Your area of responsibility Central contact point for all customer inquiries (B2B and B2C) – written, telephone and digital Professional email correspondence as well as telephone service via the switchboard, including callback management Active sales of experience packages, arrangements and event services including creation and follow-up of offers Recording, qualifying and following up incoming leads as well as maintaining long-term relationships with corporate and arrangement partners Comprehensive administration of experience packages: booking, confirmation, invoicing and follow-up Coordination of group events and corporate events from the initial inquiry through the offer preparation to the follow-up Ongoing maintenance and quality assurance of customer, lead and partner data in the CRM system including documentation of all interactions Support of the marketing management in sales and communication projects as well as assistance with newsletters, website and social media What you bring Commercial basic education or business studies, ideally with further training in the field of Customer Success, Sales, Marketing or Event Management Experience in customer service, sales, inquiry management or event coordination (B2B and/or B2C advantageous) Enjoyment of active sales and support of groups and corporate customers Confident handling of CRM systems, booking tools as well as MS Office Strong customer and service orientation, friendly and professional appearance on the phone and in written correspondence Organizational strength, resilience and the ability to handle several inquiries and projects in parallel Affinity and interest in the casino experience world as well as customer service Fluent German and good English skills, additional languages (especially French) are an advantage Impeccable reputation (criminal and debt register extracts will be requested before contract conclusion) What we offer Varied activity in an extraordinary environment Future-oriented corporate culture and modern infrastructure Market-based remuneration, staff restaurant and other fringe benefits Flexible working hours Collegial and multicultural team Employee social club with regular events Participation in health-promoting activities and other recognitions Job-specific training opportunities We look forward to receiving your application.