Retail Training Manager

Descrizione del posto

## Description du poste ## **Purpose** Reporting to the Vice President Sales, you will be responsible for developing and deploying the Retail Training strategy for Blancpain-s global boutique network. By sharing the brand-s heritage, expertise and by coaching sales teams on the sales floor, you will play a key role in elevating the client experience, sharing the passion for Blancpain and directly driving business performance. **Key Responsibilities** **Design and develop training material** * Design, develop and maintain training material covering products and collections, brand history, storytelling and sales techniques for different channels - e-learning, classroom or in-store training. * Work closely with the sales, product and marketing teams to develop the training material required to deploy the brand strategy and to support specific activations such as product launches. * Ensure training content is fully aligned with the brand vision, storytelling, field needs, and luxury retail standards. * Ensure training materials remain up to date, relevant, and consistent across all channels. **Training delivery** * Deliver in person training modules, in classroom or directly in store * Animate and run webinars through our e-learning platform, creating a direct connection between the boutique sales teams and headquarters. * Provide in-store coaching to elevate the selling ceremony, hospitality standards, and overall customer experience by working directly with the boutique manager and the sales team. * Organize and deploy training modules through train the trainers **Animate and develop the e-learning platform** * Ensure continuous development of the platform, enriching content and media to support the ongoing needs of the business. * Manage the platform and animate the user's community and track their performance * Manage the relationship with the vendors involved with the platform or content creation, ensuring effective coordination, operational follow-up, timely delivery of projects, and compliance with agreed commitments. ## Profil ## * Proven experience (7-10 years) in luxury retail, ideally in watchmaking or jewelry. * Experience with training design and delivery * Excellent understanding of luxury retail and its codes. * Strong product affinity and the ability to communicate complex technical content in an engaging and accessible way. * Sound knowledge of product, industry and competitors * Excellent training, facilitation, presentation, and public speaking skills. * Ability to work effectively in a multicultural environment. * Highly organized, autonomous, and detail oriented. * Fluency in English is essential. Additional languages are an asset. * High standards, attention to detail, and a commitment to excellence. * Collaborative mindset combined with a strong business orientation. Lieu de travail Chemin de l'Étang 6 1094 Paudex (Vaud) Suisse Adresse de l'entreprise Blancpain SA Le Rocher 12 CH-1348 Le Brassus Postuler pour ce poste Partagez cette annonce * * * * * - Move left - Move right - Move up - Move down + Zoom in - Zoom out Home Jump left by 75% End Jump right by 75% Page Up Jump up by 75% Page Down Jump down by 75% Map * Terrain Satellite * Labels Keyboard shortcuts Map Data Map data ©2026 GeoBasis-DE/BKG (©2009), Google Map data ©2026 GeoBasis-DE/BKG (©2009), Google 20 km  Click to toggle between metric and imperial units Terms Report a map error