Head of Land-Based Operations 100 %

Descrizione del posto

Join the Grand Casino Bern as a key operational leader. Shape the casino's future with impactful changes. Tasks Oversee all operational aspects of the casino. Lead, develop, and coach team leaders effectively. Ensure service quality, guest experience, and operational excellence. Skills Several years of successful leadership experience required. Strong analytical and entrepreneurial thinking skills. Fluent in German and good English; French is a plus. This job ad was AI-translated from German. See original About the job Your area of responsibility Overall responsibility for the operational casino Direct leadership, development and coaching of the subordinate department heads Ensuring service quality, guest experience and operational excellence Responsibility for security, compliance and regulatory requirements Overall responsibility for infrastructure, technology, facility management and investments Responsibility for budget, resources and operational performance Management of strategic and cross-departmental projects What you bring Several years of successful leadership experience in a comparable management role Higher education (HF, FH or university) in business administration, hospitality, security management, or further training at MAS or MBA level Strong entrepreneurial and analytical thinking Solid operational and regulatory knowledge in the areas of security, cash management, technical infrastructure, service quality, compliance and player protection Strong leadership and social skills Knowledge of the Money Gaming Act (BGS) and the corresponding ordinances or willingness to acquire this knowledge quickly Very good German language skills in spoken and written form as well as good English skills, French is an advantage Willingness to work flexible hours, including evenings, weekends and public holidays Impeccable reputation (criminal and debt register extracts will be requested upon contract signing) What we offer A responsible key position as a member of the executive management with a direct reporting line to the CEO The opportunity to actively shape the future of Grand Casino Bern and effect sustainable changes A challenging and varied field of activity in a unique environment with high personal responsibility and short decision-making paths Plenty of scope to further develop the casino operations, service quality and operational excellence Attractive employment conditions with a performance-related bonus model Additional holiday days for more rest and personal flexibility A modern infrastructure and a workplace in a central location in the heart of Bern Staff restaurant, attractive fringe benefits and further recognitions Participation in health-promoting activities