Collaborateur Service Clients (H/F/D) 100 %

Descrizione del posto

Unilabs is a leading diagnostic company in Europe, offering lab services globally. Join us for a dynamic work environment and great benefits. Tasks Act as a key contact for clients, representing our lab professionally. Handle complex level 2 requests in accounting and electronic solutions. Perform administrative tasks like database updates and correspondence. Skills Completed commercial training or equivalent in administrative fields. Strong computer skills with proficiency in Microsoft Office applications. Excellent English skills, both written and spoken, minimum C1. About us Unilabs is one of the leading diagnostic companies in Europe and offers patients, across four continents, a comprehensive range of laboratory, pathology and imaging services. As a digital leader covering the entire diagnostic field, Unilabs’ more than 13,000 employees worldwide save lives every day. Unilabs invests heavily in technology, equipment and personnel and uses cutting-edge digital technologies in its laboratories and imaging institutes to improve the lives of nearly 100 million people each year. Your responsibilities Be a key contact for our clients and represent our laboratory professionally across all channels. Handle complex level 2 requests in accounting and electronic solutions. Perform administrative tasks such as updating databases, correcting invoices and processing written correspondence. Provide telephone and written support to our clients, focusing on quality, efficiency and solution-finding. Actively participate in the development and structuring of processes, procedures and documentation. Required skills Completed commercial training (CFC commercial employee) or an equivalent qualification in an administrative, IT or technical field. Several years of experience in customer service – mandatory. Experience in the healthcare sector, health insurance companies or IT-related environments is an advantage. Excellent English skills (minimum C1 level), both spoken and written – mandatory. German or Italian is an advantage. Strong IT skills, with excellent command of digital tools and Microsoft Office applications (notably Word, Excel and email systems), as well as a strong affinity for IT systems and new technologies. Structured, precise and independent working style. A strong sense of responsibility and a proactive approach to tackling and shaping problems. Analytical reasoning skills and interest in evaluations, correlations and process improvement. Openness to learning additional subjects and taking on increased responsibilities in the medium term. Resilience and ability to maintain an overview even in demanding situations. Team-oriented, reliable and professional personality. We offer An exciting and dynamic working environment with an international dimension. The opportunity to take on responsibilities and develop your potential. A positive working atmosphere in a collaborative setting and a corporate culture that values respect and recognition. Attractive social benefits, as well as a 40-hour work week and 5 weeks of holiday per year. An annual package for your personal analyses and special rates for radiology procedures performed within the Unilabs Group. Contact details Mr Laurent Krenzi