Assistant Housekeeping Manager (H/F)

Descrizione del posto

Introduction Work at Schweizerhof Zermatt Zermatt is more than a destination. It is a lifestyle. A place where nature, sport, international guests and unforgettable experiences come together every single day. And at Schweizerhof Zermatt, this energy is everywhere. Working here means becoming part of a young, passionate and international team that is shaping the future of mountain hospitality. We believe in personality, creativity and people who bring their own spark. Whether in the kitchen, service, spa, front office or behind the scenes, every team member contributes to creating moments that guests remember long after they leave. Expect an inspiring workplace in the middle of the Swiss Alps, real team spirit, exciting career opportunities and the support of the Michel Reybier Hospitality network. Life in Zermatt comes with breathtaking nature, outdoor adventures all year round and a unique atmosphere unlike anywhere else. Unconventional. Vibrant. Creative. Surprising. Alive. This is Schweizerhof Zermatt. And this could be your next adventure. Your Main Tasks - Assist the Executive Housekeeper in the daily management and supervision of the Housekeeping Department. - Supervise, motivate and coordinate housekeeping staff, ensuring efficient daily operations. - Prepare daily room assignments and work schedules according to occupancy and operational needs. - Conduct regular inspections of guest rooms, public areas and back-of-house areas to ensure hotel standards are maintained. - Monitor room status and coordinate closely with Front Office to ensure timely room releases. - Handle guest requests and complaints professionally, ensuring appropriate follow-up. - Monitor housekeeping supplies, linen, amenities and equipment, including stock control and inventories. - Train, coach and support team members in hotel standards, procedures, hygiene and safety. - Coordinate with Maintenance and other departments to ensure guest rooms and facilities are maintained properly. - Assist with VIP arrivals, special requests and room preparation according to hotel standards. - Support the Executive Housekeeper with administrative duties, staff planning, performance management and departmental reporting. - Assume responsibility for the Housekeeping Department in the absence of the Executive Housekeeper. Your Profile - Minimum 3 years of experience in a Housekeeping Department, preferably in a four- or five-star hotel. - Previous supervisory or team-lead experience in a hotel housekeeping environment. - Strong knowledge of housekeeping standards, cleaning procedures and hygiene regulations. - Excellent organisational skills with the ability to manage priorities in a fast-paced environment. - Strong leadership, communication and interpersonal skills. - Guest-oriented, professional and detail-oriented approach. - Good knowledge of English; additional languages such as German or French are an advantage. - Flexible, reliable and hands-on, with a strong sense of responsibility and teamwork. Benefits - Interesting and varied work environment - Open and dynamic company structure with modern employment conditions - Team-oriented leadership style with freedom for ideas and creativity - Opportunities for development and further training - Attractive location in the heart of Zermatt - Possibility to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch - Exclusive employee benefits, including Family & Friends room rates and discounts at various MRH-Zermatt SA hotel restaurants - Exclusive Small Luxury Hotels of the World (SLH) Staff Benefits, including preferential rates at participating SLH properties worldwide - Access to a private fitness room and a variety of sports activities in Zermatt - Use of our pool during designated swimming times for employees - Professional development opportunities through our training and development programs, including access to courses offered by Ritzy - Discounts on seasonal or annual mountain lift passes with the Zermatt Residents' Card - Opportunities for operational mobility: we support employees seeking seasonal work outside of Zermatt by offering internships in our MRH hotels Bahnhofstrasse 5 3920 Zermatt careers-zermatt@michelreybier.com https://www.schweizerhofzermatt.ch/