Telephonist (French and English)

Description du poste

* Managing a high-volume switchboard and ensuring professional communication * Coordinate operational support activities including travel arrangements ## About Our Client ## Our client is an international company based in Geneva. ## Job Description ## * Operate and manage a high-volume, multilingual switchboard (French/English required; additional languages are a plus), ensuring seamless call handling and exceptional service at all times * Oversee the CISCO system, including call routing, message handling via the operator console, and support for senior management and executive-level communications * Handle all interactions with the utmost confidentiality, discretion, and professionalism, particularly when dealing with VIPs and senior stakeholders * Apply strict security protocols, including identifying and managing suspicious or fraudulent calls * Coordinate travel arrangements, including: * Advising on domestic train travel (CFF) * Managing international travel requests * Administering subscription renewals * Manage and follow up on facility-related requests via the internal ticketing system, ensuring proper coordination with relevant teams and timely resolution ## The Successful Applicant ## Profile * Proven experience (**minimum 5 years**) in a similar role within a **high-expectation, service-driven environment** * Strong command of **French and English (C1 minimum)**; additional languages are an advantage * Solid technical comfort with telephony systems and administrative tools Personal Attributes * Service-driven, proactive, and solution-oriented mindset * Excellent communication and interpersonal skills, with the ability to interact confidently across all levels of the organization * Strong ability to remain calm and efficient under pressure * High level of **discretion, tact, and reliability** * Team player with a collaborative approach and willingness to share knowledge * Ability to explain processes clearly and support users in a pedagogical manner ## What's on Offer ## Full time role. Quote job ref JN-052026-7027060 Job Function Office & Management Support Specialisation Receptionist Industry Financial Services Location Geneva Contract Type Permanent Job Reference JN-052026-7027060