Technical Support Specialist 80-100%

Description du poste

**Who you are** As a Technical Support Specialist, you ensure the smooth operation and business continuity of digital products and IT services across the store in Dietlikon. You combine hands-on support with proactive maintenance and stakeholder collaboration. - Experience in IT support, technical services, or high passion within this Field - Solid understanding of hardware, software, and IT infrastructure - Familiarity with IT service management, IKEA processes and tools - Strong problem-solving skills and ability to work independently - Customer-oriented with excellent communication skills - Ability to manage multiple priorities in a dynamic environment - Basic understanding of project and change management - Interest in digital innovation and emerging technologies - Fluent in German and good understanding in English **Your responsibilities** - Ensure availability of digital products and platforms - Manage IT asset lifecycle (inventory, procurement, deployment) - Provide 2nd-level support for hardware and software - Support rollouts, upgrades, and new site setups - Perform monitoring and preventive maintenance - Resolve and prioritize incidents, escalate when needed - Support projects and global deployments - Train on-site staff and new hires **Do you think that would work for you?** We want our employees to be happy and healthy.-- It also means saying 'thank you'! - - Our way of saying thank you: -28 vacation days (based on a 100% workload)- -8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers-- -Very attractive social benefits- -15% staff discount on your purchase - in every Swiss IKEA store-- -You would rather travel to work by public transport? We pay between 85% and 100% of your yearly travel ticket -Free parking facilities -Unlimited access to the LinkedIn learning platform- -Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)- -Bonus payments for all employees- There are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions or even go abroad.- Please submit your full application online via our website, please note however that we cannot consider applications and documents sent by email or post. That's it from us.- That was a lot of information. We'd love to find out more about you. Just click on 'Apply now' and off you go.-- We review applications on an ongoing basis and may stop the application process as soon as we have found the right person. So please apply as soon as possible.