Superviseur Petits-Déjeuners et Banquets Restauration-CDI - (H/F/X)

Description du poste

Join Fairmont Le Montreux Palace, a prestigious hotel in Riviera. Experience a dynamic work environment with unique opportunities and great benefits. Tasks Provide professional, friendly, and personalized service to guests. Supervise and develop team members while ensuring effective communication. Manage events, ensuring every detail meets client expectations. Skills 1 year of supervisory experience and 3 years in hospitality required. Excellent interpersonal skills and problem-solving abilities. Ability to work effectively under pressure. About the job Company Description Join the team at Fairmont Le Montreux Palace, one of the most prestigious hotels on the Riviera, renowned for hosting the grandest events and offering a service that is both personalised and authentic. Every moment spent at Fairmont Le Montreux Palace becomes a memorable experience, thanks to an elegant setting, personalised services, and exceptional gastronomy. As a Breakfast and Banquets Supervisor, you will have the opportunity to work with passionate teams and participate in prestigious events on the Riviera, providing a unique and special service to our clients, while ensuring every detail is perfect. If you wish to contribute to the magic of our events and be part of a dynamic team, then this position is made for you! Job Description Reporting to the Manager La Palmeraie/ Banquets Maître d’Hôtel, the essential responsibilities and functions of the position include, but are not limited to: Consistently provide a professional, friendly and engaging service Substitute for the Maître d’Hôtel or Manager during their absence Supervise (manage, train, motivate, recognise and develop) staff Demonstrate autonomy and ensure good communication within the team and between relevant departments Manage the team, inform staff of hotel events and conduct briefings before and debriefings after events Check the events of the day and upcoming days and prepare events in collaboration with relevant departments (kitchen, stewarding, florist, administration, etc.) Organise your service, give instructions (setup, tidying, cleaning) and ensure they are followed Be proficient in using Silverware and check the bill before presenting it to the client Check all equipment used in the department (functionality, cleanliness, storage) Ensure rooms are presentable at all times, even during periods of non-use Ensure event setups are completed within deadlines and meet client requests, taking standards into account Ensure clearing and restoring rooms are done correctly after events Ensure every client is treated with attention, greeted kindly upon arrival and departure, and served with care and respect Handle any client requests or complaints promptly and in accordance with procedures and regulations Ensure staff are knowledgeable about hotel and regional events Demonstrate autonomy in managing staff working hours on call (optimising productivity, flexible start times) Participate in weekly department meetings Know, apply and ensure the application of LQA (Leading Quality Assurance) technical and emotional standards Establish action plans with the Maître d’Hôtel and Manager following results from the Opinion Survey, LQA, VOG (Voice Of Guest) and ensure follow-up and results Participate in performance evaluations following probation and annually for staff Participate in recruiting department staff using the SMART RECRUITER system Contribute to establishing the department’s turnover and implementing actions to exceed it Daily check of staff appearance and ensure cleanliness of each Update your profile on Ines Participate in an annual performance review with your Manager Be flexible and cooperative in all circumstances, especially when required to collaborate with another department on an ad hoc basis Commit to the quality of your service, discretion and absolute honesty Maintain a professional attitude, be smiling and remain calm at all times Respect ergonomic work standards, health & safety rules, hygiene and sanitary regulations Respect the policies, procedures and service standards of the department and company Any other tasks as assigned Qualifications 1 year experience in a supervisory role 3 years experience in catering, especially in breakfast service and banqueting Written and spoken proficiency in French and English Knowledge of a third language is an asset Recognised diploma in service Experience in 4* or 5* hotel is an asset Knowledge of oenology is an asset Ability to manage large events Knowledge of Silverware software is an asset Previous experience with a point of sale system (POS) Ease with IT tools (Microsoft Office) Team supervision skills Excellent interpersonal and problem-solving skills Flexibility regarding working hours Ability to work effectively under pressure in a fast-paced environment Ability to focus on client needs while remaining calm and courteous at all times Additional Information VISA REQUIREMENTS To work in Switzerland, the candidate must hold a Swiss work permit or be from an EU-17 or EU-8 European country. Please note that only applications submitted through our recruitment site  https://careers.accor.com/fr/fr will be considered. BENEFITS Accommodation available subject to availability 1 meal per working day (benefit in kind) Discounts at various local businesses Preferential rates within the Accor Group, at our outlets and the Swiss Deluxe Hotels portfolio Join us and discover all our other benefits… Additional Information Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Belonging: We celebrate our differences. We support each other and are always united.​ Integrity: We build trust through mutual respect and authenticity.​ Empowerment: We have the power to take initiative and anticipate moments that create unforgettable experiences. ​ Excellence: We build authentic connections and cherish every opportunity to make those around us feel special.​ Diversity and Inclusion Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team. Employee Benefits: Join our team and enjoy a range of exclusive benefits for colleagues, including free upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring your hard work is rewarded with exceptional benefits.