Spezialist Telemedizin (w/m/d), 60-100%, Zürich / hybrid

Description du poste

This job ad was AI-translated from German. See original Job summary Show Join our dynamic team in a modern medical environment! Enjoy flexible hours and great benefits. Tasks Handle calls, perform structured intake and triage as per guidelines. Coordinate efficient appointment scheduling for our medical team. Process inquiries through email, chat, or patient portal effectively. Skills Must have a commercial qualification and experience in customer service. Proficient in digital systems and structured documentation. Excellent communication skills in German; French or Italian is a plus. About the job What you will achieve: Answering calls, structured initial assessment and triage according to guidelines Efficient appointment coordination for callbacks by our medical team Written handling of enquiries via e-mail, chat or patient portal Entry and maintenance of patient data as well as careful documentation and follow-up of contacts, agreements, pending tasks and appointments in the system Important contribution to customer satisfaction through empathetic and clear communication, even in stressful situations Why you will succeed: In addition to a successfully completed commercial apprenticeship with a Federal VET Diploma or an equivalent qualification, you already have some experience in customer service, reception, call centre and/or a medical practice, for example in medical secretariat or pharmaceutical assistance You have a confident handling of digital systems, file management and structured documentation Your enthusiasm for telephony as well as your pronounced communication skills and willingness to learn complete your profile High degree of empathy, integrity and team player qualities You communicate fluently in spoken and written German; French and/or Italian is a plus Our progressive working conditions include, among others: Flexible annual working time model with at least 5 weeks’ holiday Modern offices in urban locations Generous arrangements for working from home Contribution to health insurance package Contributions to the pension fund well above the statutory minimum Forward-looking issues and a wide range of training and further education opportunities