Service Operation Manager/-in 100%

Description du poste

Join the dynamic team as a Service Operation Manager at the cantonal tax office, overseeing data services. Tasks Efficiently operate and continuously develop our data services and interfaces. Lead projects, managing budgets and ensuring timely delivery of services. Evaluate feasibility and complexity of requirements, coordinating with partners. Skills A degree in IT, business administration, or a related field is required. Strong project management experience in IT services and data management. Proficient in German and good technical English, with ITIL knowledge. Service Operation Manager 100% Welcome to the fascinating world of taxes! The cantonal tax office, together with the municipal tax offices, collects taxes for the federal government, the canton, and the municipalities. We support private individuals and companies throughout the entire tax collection process. Around 800 qualified employees are committed to this at the location in Zurich Altstetten. With your team, you ensure that our data services run smoothly and are continuously developed. Together, we create the technological foundation for a modern tax system. Your tasks - You operate our data services and interfaces efficiently and continuously develop them. - You are responsible for the further development and maintenance of the assigned services. - You lead sub-projects and are responsible for budget and delivery. - You assess requirements for feasibility and complexity and coordinate these with specialist departments, suppliers, and partners. - You ensure compliance with standards and guidelines and promote their application. - You prepare management reports appropriately and precisely for the target audience. Your profile - You have a university degree in computer science, business administration, or a comparable profile. - You have solid project management experience as well as experience in building and managing IT services. - Several years of experience in service management, especially with data services and interfaces, as well as knowledge of ITIL, HERMES, or architectural methods, distinguish you. - You communicate confidently in German and have good technical English skills. - With your networked thinking and solution-oriented approach, you contribute to the further development of our services. - Willingness to occasionally work weekends (e.g. release weekends) is a matter of course for you. Our offer - You have the opportunity to actively shape the future of digital administration. - As an employee of the Canton of Zurich, you benefit from attractive employment conditions such as flexible working hours, home office options, and lunch vouchers. - You can benefit from internal and external training opportunities. - Your modern workplace is located in close proximity to Altstetten station. Interested? Then apply now – we look forward to getting to know you. Please note that we only process applications submitted via our online tool. For further information about the position, Daniel Boettcher (Head of Data Services) is happy to assist you at Tel.: +41 43 258 49 84. Your new environment: Working at the Tax Office We do not consider applications from personnel service companies for this position.