Secrétaire d'unité au Service des urgences (13503-AD-225-2026)

Description du poste

This job ad was AI-translated from French. See original Job summary Hide Join the CHUV emergency service as a unit secretary, starting August 2026. Enjoy a supportive work environment with great benefits. Tasks Manage the emergency service desks and assist medical secretarial tasks. Welcome and guide patients, families, and visitors with care. Ensure efficient communication and document management for medical staff. Skills CFC in business, medical secretary diploma, or equivalent experience required. Fluent in French with strong medical terminology understanding. Excellent organizational skills, empathy, and flexibility in stressful situations. About the job Administration Unit Secretary in the Emergency Department We are looking for a unit secretary for the Emergency Department at 80% from 1 August 2026 to participate in the operation of the service desks and the activity of the medical secretariat. Context The Lausanne University Hospital (CHUV) is one of the 5 Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, the CHUV plays a leading role in the fields of medical care, medical research and training. The Emergency Department ensures reception, triage, orientation and provides emergency and resuscitation care for adult and child patients. As a reference hospital for the canton and its neighbouring area, its mission is also to ensure the medical, surgical, psychiatric and/or medico-social assessment of patients for immediate treatment and secondary orientation (to CHUV services, other care structures or home). Mission You ensure the operation of the desks within the emergency department You welcome, inform and direct relatives, visitors and other users You guarantee telephone permanence and respond to requests from attending physicians, patients and users You collaborate with medical and nursing staff by providing administrative support, notably in collecting information, files and examination results for patients You contribute to the management of medical records: preparation, sorting, scanning and transmission You actively participate in the tasks of the medical secretariat You process, correct and send FAXMED consultation reports using SOARIAN and MEDEX software You work variable hours within the following time slots: Monday to Friday from 8:00 to 17:00 / 8:00 to 20:00 and 14:30 to 23:00, as well as weekends and public holidays. Profile You hold a Federal VET Diploma as a commercial employee, a medical secretary diploma or an equivalent qualification, and you have initial experience in the medical field You have perfect command of French, both spoken and written, as well as medical terminology You have excellent mastery of office tools; knowledge of institutional tools is an asset You demonstrate listening skills, empathy, and are ready to manage difficult, painful or stressful situations, while knowing how to take the necessary step back You possess good analytical and synthesis skills, as well as a keen sense of organisation and priority management You are a rigorous, flexible and diplomatic person, showing a spirit of mutual aid and collaboration Your interpersonal skills allow you to adapt your communication to the context, while preserving the required discretion and confidentiality. We offer Becoming a collaborator of the Lausanne University Hospital means benefiting from: First-class social benefits, 20 days paternity leave and 4 months maternity leave (with the possibility of an additional month of breastfeeding leave) Regular salary progression adapted to responsibilities A 13th month salary and 25 days of holiday per year A right to a minimum of three training days per year, with access to a varied offer within the CHUV Training Centre and partner training centres of the State of Vaud Facilitated access to one of the 500 furnished apartments offered in the surrounding neighbourhoods for people relocating to Switzerland from abroad Social, cultural and economic benefits offered to members of the H-Oxygène association Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles and discounts on the purchase of electric bicycles) Quality staff restaurants in each hospital building with preferential rates. Contact and application submission Contact for information about the position: Mrs Nathalie Bovay, HR Advisor, at 079 556 88 65. As all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the advertisement. If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you are unable to apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70 CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and do everything possible to ensure equal treatment and avoid any discrimination. We look forward to receiving your application. We kindly ask placement agencies to note that applications submitted directly by them on our recruitment platform are not accepted and cannot be invoiced. Thank you for your understanding.