Sachbearbeiter Kundenservice / Retouren (w/m/d) 80%-100%

Description du poste

This job ad was AI-translated from German. See original Job summary Show Join our team at Galenica, where your impact matters! Enjoy a supportive work environment with great benefits. Tasks Handle and process return requests efficiently and accurately. Perform invoice corrections and issue credits as needed. Collaborate closely with internal departments to meet quality standards. Skills Completed commercial or logistics training is required. Strong problem-solving skills under pressure. Fluent in German, with French communication skills. About the job What you can achieve Checking and processing of return requests Execution of invoice corrections and credit notes Various other administrative tasks Telephone and written information to pharmaceutical partners and customers Close cooperation with internal departments such as shipping, customer service, goods receipt to ensure quality standards What you bring with you Completed commercial or logistics training You keep a cool head when dealing with complaints and look for solutions Strong quality awareness and enjoyment of detective work Confident German in spoken and written form, you can communicate in French, English is a plus 5 weeks holiday, with the possibility to buy up to 10 additional holiday days or take unpaid leave Pension fund with favourable premium distribution - approx. 2/3 are covered by us Various discounts in our pharmacies and with other top brands Expand skills through funded and supported training and further education as well as internal development opportunities Family-friendly with 16 weeks maternity leave (100% of salary) and 20 days paternity leave (100% of salary), as well as participation in child funds Registered shares at preferential prices - not only engage professionally for Galenica but also invest