Sachbearbeiter/in Kundendienst 80 - 100 %

Description du poste

This job ad was AI-translated from German. See original Job summary Show WEBSTAR, based in Zurich, optimizes the flow of goods efficiently. Join a dynamic team offering diverse opportunities and benefits. Tasks Provide customer-focused communication and support in multiple languages. Process orders received via phone and written requests promptly. Manage comprehensive customer inquiries, including product questions. Skills Completed vocational training, ideally in commerce or retail. Strong communication skills with a passion for customer interaction. Proficient in common IT applications with a flexible, team-oriented attitude. About the job WEBSTAR, headquartered in Zurich, optimises and accelerates the flow of goods. With diverse ranges, we are at the pulse of the markets – through intelligent logistics and independent advice, we support our customers. Around 25,000 items are available from our warehouses in Dielsdorf and Effretikon. We supply our B2B customers with products from the areas of hygiene and consumables, medical and care products, kiosk and shop items as well as fun food services. As a successful and agile family business in its 5th generation, our core competencies are customer proximity and flexibility. The WEBSTAR group today employs 400 staff at various locations in Switzerland. Customer Service Clerk 80 - 100 % For our customer service in the convenience sector, we are looking for a Customer Service Clerk to start immediately or by arrangement Your tasks Customer-oriented communication and advice Competent handling of all incoming calls in German and French, and ideally Italian Processing orders Receiving and processing telephone and written orders Comprehensive handling of all customer enquiries Range and product enquiries, shipment tracking, complaints Pre-sales and transfer orders Accurate recording and processing of pre-sales, allocations, transferors and transfers Customer base management Responsibility for all customer master data Assumption of diverse special and administrative tasks Flexible deployment in various organisational and support activities Communication with internal departments Especially with logistics, sales, purchasing and accounts receivable Your profile Completed vocational training, ideally in the commercial sector or retail Experience in administrative activities Strong communication skills and enjoyment of customer contact Mandatory very good German and French skills, Italian an advantage Proficient in the use of common IT programmes Resilient, flexible and team-oriented personality Pleasant manners Interested? Then we look forward to receiving your complete application, which you can upload directly here. If you have any questions, please contact Sabine Lenz, HR Business Partner, at +41 44 274 82 49. Please no applications from recruitment agencies or intermediaries.