Reservations and Revenue Manager (m/f/d)

Description du poste

## Short & brief At **The Alpina Gstaad**, we redefine the essence of Swiss luxury and hospitality. Nestled amidst the stunning Bernese Alps, our five-star superior hotel is a retreat of elegance, authenticity, and understated sophistication. Blending traditional alpine charm with modern refinement, The Alpina Gstaad is more than a destination—it is a place where nature, culture, and luxury come together in harmony to create a true sense of home. Since opening our doors, we have earned an international reputation for providing exceptional service, heartfelt personal attention, and creating lasting memories for our guests. Rooted in Swiss values such as precision, discretion, and warmth, we take pride in offering a welcoming environment that feels both exclusive and familiar. Our team is at the core of our success. We are committed to fostering a workplace where motivated, talented individuals can thrive and contribute to unforgettable guest experiences. Discover the roles currently available below and take the next step in your professional journey with us. If the right position is not available at the moment, you can also submit a spontaneous application. ## Your Profile - Completed training in hospitality or equivalent qualification - Proven experience in luxury hospitality, mandatory in a 5-star (superior) hotel - At least 4 years of professional experience in upscale hospitality, with at least 1 year as Reservations Supervisor or similar operational leadership role in reservations - Excellent knowledge of English and at least German or French; additional languages are a plus - Very confident handling of PMS systems like Protel and MS Office - Confident, discreet, and empathetic communication at the highest level - Strong service mentality, professionalism, and personal demand for perfection - Resilience, flexibility, and ability to work independently – even during high guest volumes - Well-groomed appearance, teamwork skills, and loyalty to our values ## Key Responsibilities - Ensuring an outstanding guest experience and embodying our values - Leading the reservations team – including prioritization and professional guidance and support - Competent handling of all reservation requests via phone, email, and online channels (individual bookings, groups, corporate), including advice on room categories and additional services - Creating, adjusting, and cancelling bookings as well as following up on open options - Quality control of bookings, maintenance of all relevant data in the PMS (Protel), and support in statistical evaluations - Active communication and coordination with Front Office and Housekeeping to ensure smooth operations - Supporting rate management, availability control, and release strategies - Training and onboarding new team members, ongoing support for existing colleagues through "training on the job" - Handling guest inquiries, issues, and complaints at an operational level, proactive problem solving, and escalating serious cases to supervisors ## Why Join Us? At The Alpina Gstaad, we believe that taking care of our team is as important as delighting our guests. We provide a unique and inspiring work environment, focusing on your growth, well-being, and satisfaction. Discover our exclusive benefits: - **Staff accommodations** – different categories within the region are available for our seasonal employees/ trainees - **Customized training programs** – both internal and external, to support your professional development - **Staff gym access** – located in Schönried, a modern, fully equipped gym for your health and wellness - **Staff car for personal use** – explore the stunning surroundings in style with our Audi Q3 Sportback - **Exceptional workplace environment** – defined by respect, teamwork, and a relentless pursuit of excellence, where your contributions truly matter