Reservation und Revenue Manager (m/w/d), Eintritt nach Vereinbarung

Description du poste

At The Alpina Gstaad, we redefine Swiss luxury and hospitality. Join us in a stunning alpine setting offering elegance and sophistication. Tasks Ensure an outstanding guest experience embodying our values. Lead the reservations team, providing guidance and prioritization. Handle all reservation inquiries via phone, email, and online. Skills Completed training in hospitality or comparable qualification. Fluent in English and at least German or French, additional languages a plus. Strong service mentality, professionalism, and personal commitment to perfection. At The Alpina Gstaad, we redefine the essence of Swiss luxury and hospitality. Nestled in the impressive landscape of the Bernese Alps, our five-star superior hotel is a place of elegance, authenticity, and understated sophistication. Since the opening of our establishment, we have earned an international reputation for exceptional service, sincere personal care, and creating unforgettable memories. Rooted in Swiss values such as precision, discretion, and warmth, we take pride in offering a welcoming atmosphere that is both exclusive and familiar. Brief & Concise Completed training in hospitality or comparable qualification Proven experience in luxury hospitality, necessarily in a 5-star (superior) hotel At least 4 years of professional experience in upscale hospitality, including at least 1 year as a Reservations Supervisor or in a comparable operational leadership position in the reservations area Excellent knowledge of English as well as at least German or French; additional languages are a plus Very confident handling of PMS systems such as Protel and MS Office Confident, discreet and empathetic communication at the highest level Strong service mentality, professionalism and personal commitment to perfection Resilience, flexibility and ability to work independently – even during high guest volumes Well-groomed appearance, team spirit and loyalty to our values Main Responsibilities Ensuring an outstanding guest experience and embodying our values Leading the reservation team including prioritisation and professional guidance Competent handling of all reservation enquiries via telephone, email and online channels (individual bookings, groups, corporate), including advice on room categories and additional services Creation, adjustment and cancellation of bookings as well as follow-up of open options Quality control of bookings, maintenance of all relevant data in the PMS (Protel) and support with statistical evaluations Active communication and coordination with Front Office and Housekeeping to ensure smooth operations Responsibility for rate management, availability control and release strategies Training and onboarding of new team members as well as ongoing support in on-the-job training for existing colleagues Handling guest enquiries, problems and complaints at an operational level, proactive problem solving and forwarding of serious cases to supervisors Ensuring compliance with all internal standards and data protection policies in daily business Why You Should Join Us At The Alpina Gstaad, we place great importance on providing our employees with an inspiring environment just as we do for our guests. We promote your development, well-being and satisfaction with unique benefits: Staff accommodation – various categories in the region are available to our seasonal employees/trainees Individual training programmes – internal and external, to unlock your potential Employee fitness studio in Schönried – modernly equipped for your health and well-being Employee vehicle – use of an Audi Q3 Sportback for leisure activities Excellent working environment – characterised by respect, team spirit and excellence, where every achievement counts Work location: Gstaad