Reservation Manager (w/m/d)

Description du poste

## Short & brief At The Chedi Andermatt, Alpine-Asian elegance, timeless design, and excellent service come together to create a first-class workplace. If you bring a passion for hospitality, a commitment to quality, and an international flair, you will find not just a job here, but the chance to join us in writing an extraordinary success story and making Andermatt the most attractive mountain destination in Switzerland. We are looking for a dedicated, motivated individual as: **Reservation Manager** ## Your profile - Completed training in the hospitality industry and several years of professional experience in reservations and/or front office operations, ideally in the upscale hospitality sector - In-depth knowledge of Opera Cloud and proficiency in standard Microsoft Office applications - Fluent written and spoken German; very good written and spoken English; additional languages such as French and/or Italian are a plus - Strong quality awareness, a high level of service orientation, and a structured and organized approach to work - Entrepreneurial mindset, strong business acumen, and a good understanding of business operations and key performance indicators - A trustworthy, responsible personality with strong negotiation skills and a professional demeanor - Experience with the standards of The Leading Hotels of the World (LQA) and/or Swiss Deluxe Hotels is a plus and rounds out your profile ## Your role - Providing technical and managerial leadership for the reservations team and supporting the continuous professional development of employees - Responsibility for the professional handling of reservations, quotes, and guest inquiries in compliance with LQA and company standards - Active management and maintenance of all online booking channels, including availability, rate, and revenue management (PMS, RMS Ideas) - Monitoring and optimizing reservation processes, including arrival checks, option management, forecasting, and the creation of pick-up reports - Ensuring high service quality through professional handling of guest feedback and complaints, as well as monitoring outgoing correspondence - Coordinating and monitoring relevant system and interface processes (OXI Interfaces) to ensure smooth operations - Compliance with and enforcement of hotel-specific quality standards, LQA guidelines, and quality management (CMS) requirements ## What you can look forward to - Workplace in a region with a very good quality of life and high recreational value - Various benefits in the Andermatt region - Attractive accommodation conditions in Swiss Deluxe Hotels & Orascom Hotels - 50% discount in our F&B outlets as well as Family & Friends rates - Up to 50% financial support for further training and language courses - Work clothes provided and cleaned free of charge