Réceptionniste (H/F) - Hôtel de la Cigogne

Description du poste

This job ad was AI-translated from French. See original Job summary Hide Hotel de la Cigogne 5*, a charming Relais & Châteaux establishment, offers unique decor across its 50 rooms and suites. Enjoy a supportive work environment with great benefits. Tasks Welcome guests and provide information on stay conditions and amenities. Ensure guest satisfaction and manage check-in/check-out processes. Promote hotel services and maintain communication with other departments. Skills Hospitality training required, with strong communication and organizational skills. Fluency in English is essential; another language is a plus. Excellent presentation and customer service experience needed. About the job Company Description The Hôtel de la Cigogne 5*, a Relais & Châteaux establishment, has 50 rooms, junior suites and suites, each decorated in a different style. This charming house features a traditional restaurant, a bar, as well as a magnificent lounge for meetings, cocktails, lunches and dinners accommodating up to 40 people. We are proud to be one of the 580 Relais & Châteaux members, an international association of independent hotels and restaurants. Job Description AS A RECEPTIONIST As the first point of contact for the guest, the Receptionist ensures the guests have a pleasant stay. Welcomes the guest, provides all information on stay conditions, formalities, prices, hotel amenities, products and any promotions. Ensures guest satisfaction, Monitors their arrival and departure and passes on useful information to other departments. The main duties will be to: Ensure the physical and telephone reception of the hotel clientele Carry out check-ins and check-outs for individual or group guests according to current procedures and ensure the accuracy and reliability of the information collected Anticipate guest needs, respond to their requests, inform and advise them Promote the hotel’s products (restaurant, room categories) Manage invoices and payments Maintain constant communication with other departments Qualifications With a hotel management background, you are characterised by excellent interpersonal skills, professionalism and organisational abilities. Your rigour, team spirit and experience in customer relations are your assets. Fluency in English is essential and a second language is desirable. Of excellent presentation, you have very good interpersonal skills and a friendly demeanour You have at least some prior experience in Reception. Additional Information Special offers for your relatives; Preferential rates in several hotels worldwide; 5 weeks’ holiday and 6 public holidays per year; Equipped break room & provision of drinks; Gifts for events (birthdays, anniversaries…).