Quereinstieg als Kundenberater:in Kundenhalle

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This job ad was AI-translated from German. See original Job summary Show Join our dynamic team in Zurich for a rewarding role in customer consulting! Enjoy long-term career growth and a supportive work environment. Tasks Welcome customers and assess their individual needs effectively. Conduct comprehensive advisory conversations across various financial topics. Guide customers into the digital banking world with enthusiasm. Skills Completed vocational training or equivalent education required. At least 5 years in a customer-oriented service sector essential. Strong communication and trustworthy demeanor in customer interactions. About the job 80% - 100% | Sales and Customer Advice | Zurich | Experienced Professionals You have several years of experience in a service-oriented environment and are looking for a new, meaningful and exciting role with long-term prospects? If you enjoy advising and have a genuine interest in people, then our 12-month programme for career changers is just right for you. You are also welcome if you are re-entering from the banking sector. The programme starts from 1 November 2026. Become part of a committed team with a high standard for top advice. This way, we make a significant contribution to being perceived by our customers as their "local bank" for life and to building sustainable customer relationships. This is how we live the values of Zürcher Kantonalbank in everything we do: inspiring, responsible and passionate. Your tasks Welcoming our customers in the customer hall Determining needs by considering individual wishes and goals as well as recognising potential Conducting comprehensive advisory discussions with private customers in the areas of finances, saving/investing and pension provision Accompanying our customers into the digital world Acquiring new customers as well as recognising and conveying further customer needs Handling cash transactions, currency exchange and precious metal transactions as well as managing ATMs and safe facilities Your profile Completed vocational training EFZ or an equivalent qualification At least 5 years of professional experience (post-training) in a customer-oriented service sector (e.g. insurance, tourism, retail, telecommunications) Enjoyment of active customer advice and a strong sense for the needs of our customers Enthusiasm for economic topics as well as affinity for digital channels and confident use of MS Office applications High flexibility and ability to work in a team Confident appearance in customer contact through a communicative and trustworthy manner Strong sales and service orientation Our offer 12-month programme for career changers with a focus on customer advice Permanent employment from day one Participation in the Basic Modules at CYP (Training Centre of Swiss Banks) Structured induction and personal support by a mentor Varied activity with exciting customers with great potential Individual support and guidance on your personal development path Close team integration, regular training and exciting insights into everyday banking Attractive overall package with interesting additional benefits and employee discounts (public transport, sports, leisure, childcare, health insurance and more) Vivien Däppen is happy to assist you. karriere@zkb.ch