Leiter:in Alarmzentrale (80%-100%)

Description du poste

This job ad was AI-translated from German. See original Job summary Show Join Certas, Switzerland's leader in professional alarm management. Enjoy a dynamic work environment with a focus on technology and quality. Tasks Lead the Zurich alarm center with 40 staff, ensuring 24/7 efficiency. Ensure compliance with all regulatory and safety quality standards. Drive process optimization and digital transformation initiatives. Skills Experience in operational management and strategic leadership required. Strong analytical skills for KPI analysis and performance improvement. Excellent communication skills for stakeholder engagement. About the job Your web browser (Chrome 117) has a serious security vulnerability! Update your browser for more security, speed and the best experience on this site. Update browser Ignore Welcome to Certas – the Swiss market leader for professional alarm management. As a subsidiary of Siemens Switzerland AG and the Securitas Group, we rely on the latest technology, highest quality and absolute reliability. Day by day, we take the decisive step forward so that people can feel safe in their homes, during their leisure time and at work. In our certified alarm centres in Zurich, Lausanne and Lugano, our employees ensure that everything runs smoothly in an emergency – for private households, companies and the public sector. In this key role, you will take on the strategic and operational overall responsibility for our alarm centre at the Zurich location as Head of Alarm Centre (80%-100%) YOUR MISSION WITH US You lead the alarm centre (approx. 40 people in shift work) and develop your department strategically and operationally You ensure a stable, efficient and high-quality 24/7 operation and are responsible for compliance with all regulatory and security-relevant quality standards You derive clear goals and measures for your department from the corporate strategy and implement them effectively You are responsible for the continuous optimisation of processes, interfaces and workflows (especially in interaction with the monitoring service, customer service and sales) and lead cross-departmental projects You analyse key figures (KPIs) and derive targeted measures to improve performance You actively drive the digitalisation and further development of the alarm centre (systems, work equipment, automation) You ensure a high level of service quality and customer satisfaction in critical situations You are the central contact person for internal and external stakeholders and a sparring partner for the management in strategic decisions in alarm management WHAT WE OFFER A responsible key role with direct influence on the operational core of our company High scope for design in a security-critical and meaningful environment A dynamic working environment with exciting challenges in 24/7 operation and regular exchange with our location in Lausanne