IT Problem & Change Manager

Description du poste

Swiss Medical Network is a leading private healthcare group in Switzerland. Join a dynamic environment with top-notch medical care and growth opportunities. Tasks Serve as the first point of contact for IT issues and solutions. Collaborate with teams to enhance change management processes. Identify and resolve problems proactively with effective communication. Skills Bachelor's or Master's in IT, Physics, or similar with 5+ years experience. Strong knowledge of ITIL and change management practices. Bilingual in German and French, with good English skills. Company Description Swiss Medical Network is one of the two leading private groups of clinics and hospitals in Switzerland. It has state-of-the-art medical infrastructure and offers patients first-class care, both outpatient and inpatient, in all specialties. Swiss Medical Network comprises 21 clinics and hospitals and more than 60 outpatient centres located in 15 cantons across the three linguistic regions of the country. Job Description You are the first point of contact in case of a problem. As a competent colleague, you support our IT teams in finding solutions and accompany changes from the request to the "go live". Together with your colleagues, you develop the core applications of the hospitals and work hand in hand with our internal and external partners to provide ever better service to our clients. Are new projects inspiring to you? Do you enjoy working with your colleagues in a challenging, demanding, and difficult environment? If so, we would like to meet you! Continuously improve the change management process taking into account standardised methods and procedures. Identify, analyse and evaluate all change requests and prepare them for validation by the Change Advisory Board, considering SLAs and with minimal and acceptable risk for critical IT systems. Define the problem management process to proactively identify problems and be able to quickly implement solutions or workarounds. Collaborate with support, product and application managers, internal and external service providers to unequivocally clarify the root causes of a problem and resolve it appropriately and economically. Maintain cutting-edge knowledge and proactively integrate it both inside and outside the IT department. Create an environment of trust and performance through effective communication at all levels of the organisation. Qualifications Bachelor's or master's degree in computer science, physics or a similar field with at least 5 years of professional experience. In-depth and practical knowledge of ITIL and corresponding change and problem management. Analytical approach to problem-solving and ability to prioritise effectively and continuously adapt to changing priorities, demands and schedules. Dynamic, innovative and motivated by teamwork, with a strong "can-do" attitude and the ability to quickly acquire new knowledge. Able to work in a highly dynamic technical environment and manage multiple tasks in parallel. Excellent interpersonal, presentation and communication skills, including clear and precise oral and written communication. Knowledge of Atlassian Confluence, ServiceNow, DevOps, Scrum/Agile is a plus. Bilingual in German and French with good knowledge of English; knowledge of Italian is a plus. Additional Information An activity in an exciting field, within a dynamic, stimulating and rapidly expanding company. A pleasant working environment, motivating salary and social conditions. A multidisciplinary job and interesting projects. We pay great attention to the diversity of the life paths of our employees. Our positions are open to both women and men.