IT Operations Specialist

Description du poste

This job ad was AI-translated from French. See original Job summary Hide We're looking for a proactive IT professional to manage our Microsoft cloud environment. Join us for a dynamic work environment with great benefits! Tasks Administer Microsoft 365 identities and ensure secure access. Provide 1st and 2nd level IT support for users and incidents. Coordinate IT projects and manage external providers effectively. Skills Bachelor's in IT with 4-5 years of relevant experience required. Strong experience in Microsoft 365 and Azure administration. Good knowledge of ITIL practices and cloud service management. About the job We are looking for a proactive and service-oriented IT professional, capable of managing our Microsoft cloud environment on a daily basis, ensuring the smooth running of support activities and leading IT projects. This hybrid role combines the administration of the Microsoft 365 platform (identities, workstations, Power Platform), technical support (levels 1 and 2) and IT project coordination. You are the central interface between users, external IT providers and internal stakeholders (business units, management). We are seeking an autonomous person, able to take charge of their scope without close supervision and to be a reliable technical reference point on a daily basis. Your responsibilities Administration & governance of the Microsoft environment Administer identities and access via Microsoft Entra ID (users, groups, MFA, conditional access, SSO, App Registrations) Manage the fleet of workstations and mobility via Microsoft Intune Contribute to the governance and operation of the Power Platform and Copilot Studio: monitoring environments, connectors, agents and consumption, in line with internal security rules Lead the deployment and adoption of Microsoft 365 and Copilot tools among users Apply best security and compliance practices (access lifecycle, principle of least privilege) IT Support (levels 1 & 2) Provide first and second level IT support (hardware, software, network, access, mobility) Act as the main contact point for IT requests and incidents Diagnose and resolve technical incidents as quickly as possible Escalate complex cases to external providers or level 3 support, and ensure follow-up until resolution Document incidents, solutions and procedures (knowledge base) Manage onboarding and offboarding processes: provisioning accounts, equipment, access and licences Coordination of IT projects and external providers Coordinate and monitor IT projects, notably in the following areas: Microsoft environment (Microsoft 365, Azure, Entra ID, Intune, Teams, SharePoint, Power Platform) Business applications (ERP, CRM and other internal tools) Ensure liaison and operational management of external IT providers (scoping, deliverable tracking, quality control, regular meetings) Track project progress: planning, deliverables, milestones and priorities Ensure alignment between business needs and chosen technical solutions Lead testing, deployment and user adoption phases Profile sought Education and experience Education in computer science (CFC, Bachelor or equivalent) 4 to 5 years of experience in an IT role combining support and administration, including significant experience in Microsoft 365 / Azure administration Proven ability to work autonomously and manage your scope end-to-end Essential skills Strong experience in IT support (levels 1 and 2): this is a central aspect of the role Very good mastery of Microsoft 365 and Azure environment administration (user, access and cloud service management) Good knowledge of identity and access management (Microsoft Entra ID) Knowledge of device management via Microsoft Intune ITIL certification (Foundation or higher) required, with practical application of service management best practices Solid knowledge of IT infrastructure: networks, security, workstations Assets Experience in IT project coordination and management of external providers Good understanding of business applications (ERP / CRM) Microsoft certifications (e.g. MS-900, AZ-900, SC-300, MD-102, PL-900) Knowledge of the Power Platform (Power Apps, Power Automate) and Copilot Studio, with a real desire to develop skills in these tools Languages Fluent French Good knowledge of English (professional correspondence, technical documentation) Practical information Work rate: 100% Start date: Immediate or to be agreed Workplace: Crissier (near Lausanne) Interested? We look forward to receiving your complete application file (cover letter, CV and usual documents) via our recruitment portal.