ICT-Service-Manager:in Senior – Prozessmanagement & Service Excellence 80 - 100%

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This job ad was AI-translated from German. See original Job summary Show Join us in shaping Bern's future with energy, water, and warmth. Together, we'll create a sustainable environment. Tasks Define and improve ICT service processes following ITIL standards. Consult and train departments on process management effectively. Analyze and optimize workflows for efficiency and automation. Skills Education in IT or related fields with several years in IT service management. Strong knowledge of ITIL and process management principles. Excellent communication skills in German, both written and verbal. About the job Water. Electricity. Heat. Bern counts on us. And we count on you. What you do here is important. We rely on you to get involved, contribute ideas and help shape things. And you can count on us. We are a fair partner with ideas for the future. That is why we also plan long-term with you. These are your tasks Define, implement and continuously improve ICT service processes (e.g. incident, problem and change management) in a multi-service provider environment according to ITIL Define specifications and processes for the provision of IT services Advise, support and train managers and specialist departments in process management Model processes according to BPMN 2.0 Further develop and control KPIs and SLAs as well as ensure service quality Analyse and optimise existing workflows to increase efficiency and automation Participate in or lead projects in the area of IT service management and process optimisation This is what sets you apart Training as an IT specialist or media technician EFZ, degree in computer science or business informatics at HF/FH level or comparable qualification Several years of experience in IT service management Sound knowledge of ITIL (certification an advantage) as well as process management Good understanding of business contexts Independent, analytical, structured and quality-oriented way of working Proactive personality with the ability to drive topics forward and align different stakeholders towards common goals High service orientation and social skills as well as enjoyment of working in interdisciplinary teams Clear and precise communication skills in German (spoken and written) Do you have questions? Your new manager, Jasmin Bühler, looks forward to your application. Thank you for using our online application for this. It is simple, quick and also without a personal login. If you have any questions beforehand, just call Jasmin: 031 321 38 97. About us Our strategy can be summed up well: We supply Bern with energy and water – safely and sustainably. There is plenty to do. And we have big plans. For that, we need you. People with the ambition to make a difference and the desire to reach the goal together as a team. So that our Bern remains a great place to live.