Head of Managed Services (w/m)

Description du poste

Join ITRIS as Head of Managed Services, driving innovation! Enjoy a dynamic work environment with great benefits. Tasks Lead and develop the Managed Services department effectively. Define service strategy, including portfolio and pricing models. Collaborate with teams to ensure high solution quality and customer satisfaction. Skills Strong knowledge of ITIL service management and infrastructure. Excellent communication and structured work approach. Ability to identify customer needs and market trends. As experienced specialists, we develop network, security, unified collaboration and data centre solutions for our customers. Thanks to our technological breadth and product diversity, we are able to consider IT end-to-end. Our services range from pure system integration through services, consulting, maintenance and operation to hybrid IT solutions. The customer is always the focus, with the aim of increasing the productivity, reliability and availability of their ICT environment. For the strategic further development of our Managed Services division, we are looking for a committed and entrepreneurial personality in Spreitenbach AG, Tagelswangen ZH or Reinach BL as Head of Managed Services (m/f) Your area of responsibility Leadership and further development of the Managed Services division Definition of the offer & service strategy (portfolio, roadmap, pricing, contract design) Technical leadership of the Managed Service area Promotion of an innovation-oriented, customer-focused portfolio Support of sales in tenders, customer presentations, workshops Initiation and support of customer-specific transformation projects Ensuring a high solution quality and customer satisfaction Collaboration with sales, business development, division heads and service owners (offer design, calculation, service positioning) Collaboration and leadership of interdisciplinary teams Monitoring the profitability of all managed services Your profile Very good knowledge in service design, service transition and service operation according to ITIL (v4 or v5) Experience in building, scaling and economic control of a service portfolio (including contribution margin) Experience with SLA/OLA design, service catalogs, pricing models Sound understanding of infrastructure stacks (network, collaboration, security, cloud, data centre, smart workplace) Ability to build and further develop a specialist area in a structured manner Communicative personality with a convincing presence Your working method is structured, you are decisive and have a high implementation orientation Sensitivity to customer needs and market trends to continuously develop the portfolio Very good German skills as well as good English skills We offer you These and other benefits are offered to you by ITRIS. More information here! Opportunity to shape a strategic business area in collaboration with management, CTO and BDM High scope for design and direct influence on products & market position Company-wide and cross-level informal culture Modern workplace Support for further training & certifications Attractive employment conditions Home office option 5 weeks holiday Various goodies (employee discounts, free parking spaces, free fruit, coffee and drinks) Regular team events, employee occasions and very good social benefits We only consider online applications via our application tool with photo, CV and certificates. We look forward to your application! We wish to fill this position without the support of external personnel service providers.