Guest Service Agent (m/w/d) 100% ab August 2026

Description du poste

Join the Grand Hotel National, a historic 5-star hotel by Lake Lucerne. Experience an opportunity in a vibrant work environment with great benefits. Tasks Manage check-in and check-out processes for guests. Provide exceptional guest care and support services. Handle phone inquiries and administrative tasks efficiently. Skills Completed vocational training in hospitality required. Strong communication skills in German and English. Proficiency in MS Office and Opera software. The Grand Hotel National is one of the most traditional 5-star hotels on Lake Lucerne. We are an independent, privately run grand hotel with a long history and fascinating architecture. Step inside and continue our over 150-year history with us. Feel the charm of the past and the vibrancy of the present combined with warmth. Everything in the best location directly on the lake and within walking distance to the train station and city centre. We are looking for a Guest Service Agent (m/f/d) 100% from August 2026 What awaits you with us: Check-in and check-out Guest care Management of the telephone system and forwarding of enquiries to the relevant departments Receipt and processing of individual reservations Guest correspondence and various administrative tasks What you offer us: Completed vocational training in the hotel industry Professional experience in the 5-star category Warm and service-oriented personality Neat appearance and professional manners Very good German and English skills, French or Italian and any other language an advantage Good MS Office and Opera knowledge In return, we offer you: Young, open and motivated team Varied workplace Team-building activities & cool benefits Various development opportunities Interested? Then please send us your application documents including a cover letter, CV, certificates and references by e-mail to hr@grandhotel-national.com or use the application button. We look forward to getting to know you!