Front Office & Reservation Supervisor (m/w/d)
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Description du poste
Join a dynamic team at Appenzeller Huus, a unique hotel group. Enjoy a rewarding work environment with growth opportunities. Tasks Ensure smooth reception operations during shifts, both early and late. Support and guide new staff and interns in their roles. Handle guest complaints effectively and document resolutions. Skills Experience as a Front Office Supervisor in a 5-star hotel required. Strong organizational skills and service-oriented mindset essential. Fluent in German and English; additional languages are a plus. Are you looking for a new challenge in a committed and dynamic team? At the Appenzeller Huus, which includes a 3-star, 4-star, and 5-star hotel, we offer you the opportunity to work in a unique environment. Become part of our team and help shape the future of the Appenzeller Huus! Responsible for the smooth running of the reception shifts (early and late) Knowledge enables the Front Office Supervisor to recognise challenges and provide assistance whenever necessary, as well as to manage and control the processes at the Front Office. Training of new employees & interns Handling difficult complaints, including root cause analysis and documentation in coordination with the Front Office & Guest Relations Manager Coordinates the training of the existing team to achieve continuous improvement in guest satisfaction Acts as a substitute for the Night Audit and covers the night shift including daily closing in their absence Booking room reservations into the PMS Passing on information to all relevant departments Previous experience as a Front Office Supervisor in a 5-star hotel Extensive general knowledge, enthusiasm for innovation, and pronounced emotional intelligence Organisational talent and ability to work service-oriented Flexible, decisive, resilient, and enjoys working with numbers Trustworthy and confident in negotiation Confident in handling stressful situations Fluent in German and English, both spoken and written; any additional language is an advantage Well-groomed appearance
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