Front Office Agent 100 %

Description du poste

This job ad was AI-translated from German. See original Job summary Show Mercure Zürich City opened on November 1, 2023, blending modern architecture and elegance. Enjoy a vibrant work environment with great benefits. Tasks Welcome guests with friendliness and ensure a pleasant atmosphere. Handle check-in and check-out reliably according to internal standards. Process reservations and provide helpful information about offerings. Skills Completed training in business or hospitality; reliability is key. Excellent German and English skills; additional languages are a plus. Creativity and passion for creating unforgettable guest experiences. About the job Company Description Mercure Zurich City The Mercure Zurich City opened on 1 November 2023 in Zurich Altstetten. It combines modern architecture with elegant flair in a vibrant metropolis. Its 319 rooms in three categories, the fitness and wellness area, modern seminar rooms with the latest technical equipment, as well as the gastronomy with restaurant, bar and club promise a feel-good stay – both for business and private visits. Job Description You welcome our guests friendly and courteously and ensure a pleasant atmosphere from the very first moment Check-in and check-out are handled reliably according to our internal standards You process reservations and provide our guests with helpful information about offers in the hotel and the surrounding area Enquiries by email, telephone or in person are answered competently or forwarded to the appropriate departments In case of complaints, you find solution-oriented and calm responses – always aiming to satisfy our guests You take over payments with the PMS and cash register system, create invoices and ensure correct cash management You recognise sales opportunities and actively support up- and cross-selling You ensure compliance with our quality standards and contribute to continuously improving the guest experience Qualifications You have a completed training in the commercial field or in hospitality (KV or HoKo EFZ) Reliability, motivation and team spirit characterise you – you like to pitch in You have very good German and English skills – any additional language is a plus You enjoy dealing with people – guests and colleagues feel your positive charisma With creativity and passion you create unforgettable experiences for our guests You contribute to the team working harmoniously together and all processes running smoothly Additional Information So that you have more free time, our front office team works without room hours! We support you financially with your daily commute to work We take care of washing and ironing your uniform – free of charge Regular team events with subsequent apéritif Free meals – three times a day Benefit from exclusive discounts within The Chocolate on the Pillow Group and the Accor Group – for you as well as your family and friends We challenge and support you and are happy to bring you to the "Next Level" with our promotion and development opportunities