Fraud Case Specialist (w/m/d)

Description du poste

This job ad was AI-translated from German. See original Job summary Show Join a leading bank in Zurich, specializing in product and channel management. This role offers a dynamic work environment and opportunities for personal growth. Tasks Handle suspicious payment transactions independently and efficiently. Investigate risks through direct customer engagement and analysis. Support customers affected by fraud with empathy and expertise. Skills Completed training in IT or commercial banking preferred. Strong communication skills in German and English required. Experience in fraud prevention or eBanking is a plus. About the job 70% - 100% | Product and Channel Management | Zurich | Experienced Professionals In the Client Channels division, we shape the future of our digital and physical channels and ensure that our customer interfaces provide an efficient and first-class customer experience. Topics such as eBanking fraud, social engineering, phishing, and malware are our focus. Using state-of-the-art technologies like AI models, machine learning, and rule-based systems, we identify potential threats and protect our customers. As a responsible bank, we place the utmost importance on security and trust. Our highly specialised fraud specialist team plays a key role: it investigates suspicious transactions, conducts targeted analyses, and supports affected customers with empathy and expertise. Are you looking for an exciting challenge where you can make a real contribution to fraud prevention every day? Then we look forward to getting to know you. Your tasks Independent case handling of suspicious payment transactions (e.g. through phishing, social engineering, identity misuse) Investigate, analyse and clarify risks in direct dialogue with customers to enable informed decisions Document and track fraud cases in internal systems Support customers who have fallen victim to fraud Collaborate with internal departments and specialists (e.g. IT, investigations, compliance, sales units & customer advisors) Your profile Completed initial training in IT or commercial banking apprenticeship Experience in fraud prevention, eBanking, payment transactions or customer service desired Ethics are important to you and you are interested in security topics and fraud prevention Ability to convey complex matters simply and understandably Responsible and reflective behaviour De-escalating communication in challenging customer conversations Good communication skills for demanding customer conversations in German and English are required; knowledge of Italian and/or Spanish is an advantage Our offer Extremely exciting activities with daily success stories A culture of continuous (further) development – technical, professional and personal A motivated team and experienced leadership team with an agile mindset A modern workplace in the lively District 5 with very good transport connections A comprehensive overall package, which besides an attractive base salary and variable remuneration offers many additional benefits and discounts Promising prospects in a stable, sustainable environment at one of the safest universal banks in the world Nimisha Kasamkattil is happy to assist you. Phone: 044 292 30 69