Facility Services Director (a)

Description du poste

This job ad was AI-translated from German. See original Job summary Show Join our team as Facility Services Director, overseeing all operations. Enjoy a dynamic work environment with excellent growth opportunities. Tasks Lead operational and financial management of hospitality and facility services. Ensure exceptional guest and customer experiences across all touchpoints. Build and maintain long-term client relationships at management level. Skills Requires years of leadership experience in 5-star hospitality or quality services. Strong strategic service and customer orientation with stakeholders. Excellent communication and leadership skills across all levels. About the job Facility Services Director (a) 100% - Overall responsibility for the operational and financial management of all hospitality and facility services - Ensuring an outstanding guest and customer experience across all service touchpoints - Active development, maintenance and further development of long-term customer relationships at management level - Advising demanding customers on operational and tactical issues with a focus on service excellence and continuous optimisation - Leading and developing a team of around 60 employees with a focus on service culture, hospitality and professionalism - Optimising processes and workflows to ensure a consistently high level of hospitality - Responsibility for budgeting, controlling, reporting as well as professional contract and supplier management - Managing sales activities and actively supporting the implementation of new customers and services - Coordinating additional orders and special services for demanding customer needs - Several years of professional and leadership experience in 5* hotels, facility management or high-quality service environments - Strong strategic service and customer orientation as well as experience in dealing with demanding key stakeholders - Excellent communication and presentation skills at all hierarchical levels - High leadership competence, negotiation skills and assertiveness - Structured, entrepreneurial and results-oriented working style as well as strong organisational and conceptual thinking - Fluent German and very good English skills - Digital affinity and confident use of modern tools - Professional and well-groomed appearance - Impeccable reputation (mandatory) - Wide range of internal development opportunities - 16 weeks maternity leave - Employee celebrations and appreciation programmes​ - Discounted mobile subscriptions from Swisscom for the whole family​ - Staff offer platform with attractive discounts and special conditions​ - Structured onboarding in the initial phase​