E-Commerce Manager

Description du poste

**Manpower Ticino** is currently recruiting an ***E-Commerce Manager ***on behalf of a valued client, a fast-growing and dynamic company operating in an evolving market environment. This opportunity is ideal for a motivated professional who thrives in a growth-oriented setting, where flexibility, adaptability, and a proactive mindset are essential. The company offers a stimulating environment where initiative is encouraged, processes continue to evolve, and individuals can make a tangible impact on the business. **Purpose:** The role will be responsible for managing and developing the e-commerce channel, with a strong focus on commercial performance, customer experience, digital marketing, and operational coordination. The E-commerce Manager will work cross-functionally with Marketing, Sales, IT, Customer Service, and Operations teams, contributing to the growth of the digital business and the evolution of the omnichannel ecosystem. **Key Responsibilities:** * Define and implement the e-commerce strategy in line with company objectives. * Monitor and optimize website performance and key digital KPIs such as traffic, conversion rate, AOV, ROAS, and retention. * Coordinate digital marketing activities together with agencies and external partners. * Manage the online commercial calendar and promotional activities. * Oversee online merchandising, content management, and customer journey optimization. * Collaborate with Operations and Inventory teams to ensure product availability and efficient order fulfillment. * Analyze sales data and customer behavior to identify growth opportunities. * Coordinate external technology partners and suppliers. * Support CRM and loyalty strategy development. * Contribute to the optimization of customer experience and omnichannel processes. **Requirements:** * At least 5 years of experience in e-commerce or digital commerce roles. * Previous experience in fashion, lifestyle, retail, or consumer goods environments is preferred. * Strong knowledge of B2C e-commerce dynamics. * Familiarity with e-commerce platforms and analytics tools. * Strong data-driven and performance-oriented mindset. * Project management and cross-functional coordination skills. * Excellent organizational and problem-solving abilities. * Fluent in English; additional European languages an advantage. PLEASE REGISTER YOURSELF AND UPLOAD YOUR CV AT OUR OFFICIAL WEBSITE: WWW.MANPOWER.CH, IN ORDER TO PROCESS YOUR APPLICATION