Digital Services & Member Engagement Manager
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Description du poste
Critères de l'offre * Métiers : * Digital Project Manager * Diplômes : * No Diploma * Compétences : * English * Lieux : * Geneva * Conditions : * Permanent contract * Salary not specified * Full Time Critères de l'offre * Métiers : * Digital Project Manager * Diplômes : * No Diploma * Compétences : * English * Lieux : * Geneva * Conditions : * Permanent contract * Salary not specified * Full Time ## L'entreprise : LHH ## **The Adecco Group Switzerland** Plus d'infos sur LHH ## Description du poste ## We are seeking a **Digital Services & Member Engagement Manager** to lead the development and growth of a strategic portfolio of digital services delivered to an international network of members. **Responsibilities** * Define and drive the strategy for a portfolio of digital services (offering, roadmap, evolutions) * Support the growth of the program through new member acquisition and expansion of existing accounts * Act as the main point of contact for member organizations, building strong, trust-based relationships * Understand member needs, lead workshops, and ensure high levels of engagement and satisfaction * Collaborate closely with technical teams to guide product and service evolution (prioritization, delivery follow-up, quality) * Contribute to the development of the offer (pricing, service offerings, additional modules) * Operate in a complex international environment involving multiple stakeholders * Prepare reporting and produce strategic documentation in English * Drive continuous improvement based on user feedback and performance insights **Profile** * 10+ years of experience in digital services management, customer success, product/service management, or account management * Strong client-facing experience with a focus on engagement, retention, and account development * Ability to work at the intersection of business and technology * Experience in complex, multi-stakeholder environments (e.g. international, public sector, large ecosystems) * Excellent communication and facilitation skills (workshops, presentations, stakeholder interactions) * Strong written communication skills in English. Other languages are a plus. \#LI-AP2 \#LI-Hybrid
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