Customer Service Associate (M/F/D) 100%

Description du poste

* 29 May 2026 * 100% * Permanent position * Coppet About us Unilabs is one of the leading diagnostic companies in Europe and offers patients, across four continents, a comprehensive range of laboratory, pathology and imaging services. As a digital leader covering the entire diagnostic field, Unilabs- more than 13,000 employees worldwide save lives every day. Unilabs invests heavily in technology, equipment and personnel and uses cutting-edge digital technologies in its laboratories and imaging institutes to improve the lives of nearly 100 million people each year. Your responsibilities * Be a key contact for our clients and represent our laboratory professionally across all channels. * Handle complex level 2 requests in accounting and electronic solutions. * Perform administrative tasks such as updating databases, correcting invoices and processing written correspondence. * Provide telephone and written support to our clients, focusing on quality, efficiency and solution-finding. * Actively participate in the development and structuring of processes, procedures and documentation. Required skills * Completed commercial training (CFC commercial employee) or an equivalent qualification in an administrative, IT or technical field. * Several years of experience in customer service - mandatory. * Experience in the healthcare sector, health insurance companies or IT-related environments is an advantage. * Excellent English skills (minimum C1 level), both spoken and written - mandatory. German or Italian is an advantage. * Strong IT skills, with excellent command of digital tools and Microsoft Office applications (notably Word, Excel and email systems), as well as a strong affinity for IT systems and new technologies. * Structured, precise and independent working style. * A strong sense of responsibility and a proactive approach to tackling and shaping problems. * Analytical reasoning skills and interest in evaluations, correlations and process improvement. * Openness to learning additional subjects and taking on increased responsibilities in the medium term. * Resilience and ability to maintain an overview even in demanding situations. * Team-oriented, reliable and professional personality. We offer * An exciting and dynamic working environment with an international dimension. * The opportunity to take on responsibilities and develop your potential. * A positive working atmosphere in a collaborative setting and a corporate culture that values respect and recognition. * Attractive social benefits, as well as a 40-hour work week and 5 weeks of holiday per year. * An annual package for your personal analyses and special rates for radiology procedures performed within the Unilabs Group. Contact details Mr Laurent Krenzi