Customer Service Agent
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Description du poste
Join SGS, the world's leading testing and certification company. Be part of a team that champions sustainability and quality. Tasks Serve as the main contact for the GBS Team and auditors regarding CertIQ. Coordinate audits and manage scheduling and deadlines in CertIQ. Assist Sales Managers with quotes and customer data management. Skills Commercial education and 5 years of customer service experience required. Fluent in German and English, with strong PC skills. Collaborative mindset and team spirit are essential. Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our over 99k employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description 1. Administrative processing Act as the point of contact for Global Business Services (GBS) Team and auditors for CertIQ issues Coordinate of audits and deadline control / scheduling in CertIQ Correct recording in CertIQ database / CRM Attend to ad-hoc & various client issues Liaise with clients before and after audits Record, review, and process invoices from auditors Support GBS Team with invoicing issues 2. Sales processing Technical and commercial clarification and preparation of quotes and orders for ISO 9001, 14001, and 45001, as well as social standards such as Fair-ON-Pay and SODK OST+ Support Sales Managers and Global Key Account Managers in their activities Follow-up on quotes, including customer calls Management of customer data 3. General Act as vacation deputy for other back-office colleagues Qualifications Completed commercial education Minimum of 5 years’ experience in customer service Only candidates with valid authorization to work in Switzerland will be considered. Required Skills/Attributes Language(s): Fluency in German & English Ability to deal with modern PC applications A collaborative mindset with strong team spirit Additional Information What we offer Modern office facilities Flexible working conditions On-site fitness center and canteen
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