Customer Experience Manager

Description du poste

We are currently looking for a Customer Experience Manager to join a dynamic team focused on improving customer journeys, enhancing operational… Job description: We are currently looking for a Customer Experience Manager to join a dynamic team focused on improving customer journeys, enhancing operational processes, and ensuring an excellent customer experience across multiple touchpoints. About the customer: Zurich ASAP start (latest mid-July) 9-month contract with possible extension 100% workload Requirements: Map customer journeys, identify improvement opportunities, and define business requirements Support process improvements and operational readiness for new initiatives Create documentation, work instructions, business cases, and customer communications Act as the key contact for customer service topics and customer experience impacts Lead UAT activities and collaborate closely with business and technical stakeholders Competences: 5+ years of experience in Business Analysis, Process Management, or Project Management in the telecommunications industry Experience working with Agile and/or Waterfall methodologies Strong customer experience and process improvement mindset Strong analytical and problem-solving skills Excellent stakeholder management and communication skills Telecommunications experience is an advantage