Consumer Journey Manager (m/f/d)

Description du poste

    At JTI we celebrate differences, and everyone truly belongs. **46,000 people from all over the world** are continuously building their unique success story with us. **83% of employees feel happy** working at JTI.   To make a difference with us, all you need to do is bring your **human best.** ** ** What will your story be? Apply now!   **Learn more: jti.com** ** ** ** ** *Please, apply until the 2nd of July 2026*   **Consumer Journey Manager (m/f/d)**   **Position:** The Consumer Journey Manager is responsible for supporting the orchestration and optimization of the end-to-end consumer journey across all key touchpoints and geographies, as well as driving the implementation of the new ways of working in the marketing department.   **Responsibilities:** As the Consumer Journey Manager, you will- * Support the transition to the New Consumer Journey Operating Model by driving the rollout of updated strategies and ways of working & ensuring the new operating model is defined, tested, and embedded successfully with clear roles, responsibilities, and organizational alignment * Continuously improve and push Consumer Journey Strategy and Funnel Targeting by supporting the consumer journey lead in the implementation of a unified consumer journey strategy, focusing on the funnel stage in Retention and Touchpoints for consumer care at both national and local levels * Collaborate with marketing functions, especially digital and activation teams, to align plans and prioritize critical friction points, ensuring targets are clearly defined and actionable * Support the Development of the new purpose-led investment system, ensuring smart investments across the commercial engine and clear return on investments across marketing * Orchestrate the Retention Programs and support subject matter experts to improve strategic initiatives with shared ownership and clear timelines, maintaining message consistency and maximizing overall journey impact * Identify pain points within both digital and physical consumer interfaces, facilitate with the teams and leadership to enhance the quality and value of the consumer experience   **Requirements:** * University degree in Business Administration, Marketing or similar * Proven experience in FMCG marketing across disciplines * Project & change management experience is a plus * Profound knowledge of local legislation & trade landscape * Strong organizational skills & a problem-solving attitude * Fluent English, good command of German or French is a plus   **What to expect:** Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy.     Are you ready to join us? Build your success story at JTI. Apply now! Next Steps:   After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor Assessment tests Interviews Offer. Each step is eliminatory and may vary by role type.   At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.