Collaborateur/trice Service (Service Clients) 50% (m/f/d)

Description du poste

Join Manor as a part-time Customer Service Collaborator in Delémont! Enjoy a dynamic work environment and opportunities for growth. Tasks Handle customer inquiries and complaints efficiently and effectively. Provide expert advice on product ranges and services online and offline. Process online orders using a tablet to enhance shopping experiences. Skills Ideal candidates have retail experience and customer service skills. Strong communication skills and ability to work under pressure. Fluent in French, with knowledge of another national language preferred. Delémont | Part-time 50% | Fixed-term | From 01.07.2026 to 31.12.2026 | Service Employee (Customer Service) 50% (m/f/d) Every visit is unique, and it is precisely on this uniqueness that our service is based. Thanks to our team spirit, agility, and customer proximity, Manor establishes itself as the number 1 department store for everyday needs, both online and in our sales outlets. Do you enjoy dynamic environments and want to fully leverage your strengths? Then join us to shape the shopping experience of tomorrow! To strengthen our team in the Customer Service area, we are looking from 01.07.2026, for a fixed term until 31.12.2026, at the Delémont site, for a *motivated and committed person* as a Service Employee, 50%. Your responsibilities - You handle customer requests and complaints and quickly and easily find solutions. - You provide comprehensive and competent advice regarding assortment and service, covering both our offline and online offerings. - You enter orders for our customers on a tablet in the online shop, thus offering a unique and complete shopping experience. - You are the contact person for complaints and returns in the online shop. - You are an expert regarding our Manor World Mastercard and our loyalty programmes. - You perform general administrative tasks in the back office. Your profile - Ideally, you have completed basic training in retail or the commercial sector. - You have experience in a similar role, preferably within a Customer Service department. - You are communicative and enjoy interacting with different categories of people. - You are able to manage a high volume of customers and maintain an overview even in the busiest situations. - You enjoy working in a team and value a neat appearance and exemplary behaviour. - You have good IT skills and use common Office applications with ease. - You speak French fluently and preferably have knowledge of another national language. - You have a clean debt collection register extract and a clean criminal record extract. Manor SA, headquartered in Basel, is the Swiss market leader in the department store sector with a market share of approximately 60%. The company employs around 6,800 people in total and trains about 200 apprentices annually. Manor SA operates 65 department stores, 23 Manor Food markets, and 23 Manora restaurants as well as 3 distribution centres.