Client Feedback Executive, Maternity Cover (12 months)

Description du poste

Join Deloitte's Internal Client Services team in Zurich! A great opportunity awaits you in a supportive work environment. Tasks Coordinate and manage the client feedback program effectively. Analyze feedback strategically for actionable insights. Build strong relationships with diverse stakeholders. Skills BA or similar education with experience in large corporations. Fluent in English and German; French is a plus. Detail-oriented with strong project coordination skills. About the job Basic information Business line Internal Client Services City Zurich Experience level Experienced Working time percentage 80% - 100% Date published 10-Jun-2026 Req # 23722 Job description We proudly offer: A safe workplace with zero tolerance for harassment. Open environments where people are free to be themselves. An inclusive community that believes in respect and merit. Location: Zurich Work Pattern Percentage: 80-100% Take the chance to make an impact and join our client feedback team! Client Feedback is a strategic priority for Deloitte Switzerland, providing professional and independent feedback on Deloitte’s quality of service, commercial competitiveness, relationship strengths, and market perceptions. We interview key clients and translate our findings into action to make a difference for our clients, our account teams, and the wider firm. As part of our team, you will be instrumental in delivering and promoting our client feedback programme across our firm. We are looking for someone with a real interest in client excellence, experience, and programme management. You will contribute to efforts capturing key clients’ feedback and translate findings into actionable strategies that make a difference for our clients, account teams, and the wider firm. How you can make an impact Coordinate the programme pipeline: Oversee and coordinate the assessment pipeline, schedule internal and client meetings, and prepare related materials for account teams Manage and optimise client feedback processes: Lead the continuous development and refinement of existing processes and materials to enhance programme effectiveness and efficiency Scribe during interviews: Take comprehensive notes during client interviews that are fundamental to high-quality reports Analyse feedback strategically: Analyse client feedback in its strategic, commercial, and organisational context, distilling complex information into actionable insights. If comfortable, produce concise and strategic summary reports to be circulated to account teams and business leadership Create dashboards and performance reports: Create and maintain dashboards and performance reports to support the business in monitoring key performance indicators, metrics, and KPIs Build and maintain relationships: Develop strong rapport with diverse internal and external stakeholders, fostering effective working relationships across the firm Who we are looking for BA or similar education with understanding and experience in large corporations, ideally from professional services Fluent in English and German; French is a plus Proficient in MS 365 Detail-oriented, organized, and efficient with strong project coordination skills Strong interpersonal skills, building rapport quickly with diverse stakeholders (internal and external) Flexible, collaborative and solution-oriented team player Absolute integrity and commitment to quality client service Professional, clear, and empathetic communication style Familiarity with statistical methods, data mining techniques, AI-powered visualisation tools, and Power BI a plus Your team We are excited to welcome you. Join our dynamic and diverse team in our Zurich headquarters and experience our collaborative, and international environment with plenty of room for you to connect to other people, grow and be yourself. Careers at Deloitte. Choose your impact. At Deloitte, your ideas create impact and spark meaningful change for our clients, people and society. Your unique expertise, background and perspective helps us find new ways into the most complex challenges so we can brighten the futures of those our work affects. At Deloitte, you can build a career that inspires and energises you. At Deloitte, you can choose your impact. In Switzerland, we provide industry-specific services in the areas of Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With close to 3,000 employees at six locations, we serve companies and organisations of all sizes in all industry sectors. We offer meaningful and challenging work, an inclusive and supportive environment where you can be your best self and where you will never stop growing. You will benefit from flexible and hybrid working conditions, wellbeing and parental programmes as well as many opportunities to connect, collaborate and learn. Join us and become part of a global network of like-minded people dedicated to making a difference, whether by addressing climate change or improving 100 million futures by 2030. Want to know more about opportunities at Deloitte? Visit www.deloitte.com/ch/careers . How to apply We look forward to hearing from you! Please click on “apply now” to submit a complete application, including CV, cover letter, references and degree certificates. If you have any questions, please contact Stefanie Niklas at E-Mail schreiben *We consider all qualified applicants for employment regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age or disability, in accordance with applicable law. Research shows that women are less likely to apply for roles unless they match all the criteria; don’t hold yourself back – apply today. We do not accept applications from recruitment agencies for this position. Deloitte Consulting AG and Deloitte AG are affiliates of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”) Requisition ID: 23722