Client Experience & CRM Manager

Description du poste

Critères de l'offre * Métiers : * CRM manager * Expérience min : * 3 à 5 ans * Diplômes : * Bachelor's degree * \+ 1 diplôme * Compétences : * English * French * Lieux : * Neuchâtel * Conditions : * Permanent contract * Salary not specified * Full Time Critères de l'offre * Métiers : * CRM manager * Expérience min : * 3 à 5 ans * Diplômes : * Bachelor's degree * \+ 1 diplôme * Compétences : * English * French * Lieux : * Neuchâtel * Conditions : * Permanent contract * Salary not specified * Full Time ## L'entreprise : LHH ## **The Adecco Group Switzerland** Plus d'infos sur LHH ## Description du poste ## Working closely with the Marketing and Client Experience teams, you will be involved in a variety of CRM and digital initiatives over a **8-month contract**, gaining a transversal view of client engagement strategies across different markets. You will play a key role in coordinating campaigns, supporting client-focused activations, and ensuring a consistent and high-quality experience across all touchpoints. **Responsibilities** * **Newsletter Coordination** Define communication angles and draft newsletter content. Brief external agencies on creative assets, targeting, and messaging. Review and validate creative proposals, coordinate translations, and oversee testing before distribution. * **Client Engagement & Community Activations** Plan and coordinate targeted initiatives for key client segments (loyal clients, prospects, partners). Support the organization of events, personalized communications, and client outreach. Assist local teams with their activation needs. * **Omnichannel Project Follow-up** Coordinate with internal stakeholders, markets, and external partners on CRM and digital projects. Monitor performance, gather feedback, identify improvement areas, and follow up on necessary adjustments. * **Client Support & Sensitive Case Handling** Manage selected client cases, including priority or complex requests. Ensure responses are handled with a high level of quality, consistency, and attention to detail. * **Reporting & Performance Analysis** Track campaign performance, analyze results, and provide actionable recommendations to improve engagement and overall client experience. * **Data Quality Coordination** Work closely with technical teams to ensure data accuracy within CRM systems. Handle data extractions and support teams in understanding segmentation and processes. **Profile :** * Bachelor's degree in Marketing, Business, Communications, or a related field. Additional specialization in CRM or digital marketing is a plus. * 4-5 years of experience in CRM, customer engagement, or digital marketing, ideally in a luxury sector. * Hands-on experience with CRM and email marketing platforms (e.g., Selligent, Klaviyo, HubSpot, Mailchimp, or similar). Ability to manage segmentation and targeted campaigns. * Ability to interpret performance data, track KPIs, and translate insights into practical improvements. * Fluent in French and English. \#LI-AP2 \#LI-Hybrid