Business Process and Operations Officer (M/F)

Description du poste

* Business Process and Operations Officer (M/F) * International Organisation ## About Our Client ## Our client is an **international organisation based in Geneva**, involved in large-scale programmes with a global impact. As part of ongoing efforts to strengthen operational efficiency and enhance delivery, the organisation is looking to reinforce its team with a **Business Process & Operations Officer**. ## Job Description ## Reporting to a senior manager within the operations function, you will contribute to the **optimisation of core business processes, systems and workflows**, ensuring efficient execution and continuous improvement across complex programmes. This role sits at the intersection of **process design, project coordination, systems implementation and change management** within a highly collaborative, international environment.**Project Coordination & Delivery** * Contribute to the structuring and execution of **project plans**, ensuring timelines and deliverables are met * Track progress, identify dependencies and proactively escalate risks * Support governance processes by preparing documentation, reporting and decision materials **Business Process Analysis & Improvement** * Analyse current processes, workflows and data to identify **inefficiencies and improvement opportunities** * Contribute to the redesign and optimisation of **end-to-end operational processes** * Develop and maintain **process documentation**, guidelines and tools **Systems & Data** * Collaborate with internal teams to ensure alignment between **business needs and system solutions** * Support testing phases (UAT), ensuring systems meet operational and reporting requirements * Contribute to improving **data quality, consistency and usage** across processes **Change Management & Implementation** * Support the development and rollout of **change management initiatives** * Create user-oriented materials (guidelines, communications, training sessions) to support adoption * Facilitate smooth integration of new processes into day-to-day operations **Operational Support & Process Execution** * Contribute to the execution of key operational activities in line with defined processes and standards * Investigate and resolve process-related issues in a structured and solution-oriented manner * Ensure consistency and reliability in operational outputs and data ## The Successful Applicant ## * Initial experience in **business process optimisation, project management, operations or consulting** * Strong analytical and problem-solving skills * Experience working with **cross-functional teams in complex environments** * Exposure to **systems implementation, data flows or process improvement initiatives** * Knowledge of **change management approaches** * Excellent communication and coordination skills * Structured, proactive and adaptable mindset * Ability to manage multiple priorities in a fast-paced environment * **Fluent English required**, French is a plus ## What's on Offer ## * Opportunity to join a **high-impact international organisation** * Exposure to complex, large-scale operational environments * Role combining **process improvement, project coordination and systems topics** * **Temporary assignment based in Geneva** Quote job ref JN-062026-7029812 Job Function Consultancy, Strategy & Change Specialisation Consulting Industry Not For Profit Location Geneva Contract Type Interim Job Reference JN-062026-7029812